• Report: #664280

Complaint Review: eFax

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  • Submitted: Sat, November 20, 2010
  • Updated: Sat, November 20, 2010

  • Reported By: Renga — United States of America
eFax
Los Angeles, California United States of America

eFax eFax poor customer service, unreasonable and expensive charges. Will not refund Los Angeles, California

*Consumer Comment: File a dispute

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I have been an eFax customer since 2003. Have not used the service at least for the past 4 years. They would automatically charge my credit card annually without any pre notification. On 11/18/10 when I got my credit card statement, I noticed a charge for $139.95 for my yearly subscription made by eFax on 11/9/10.  I called eFax customer service immediately. Customer service was basically rude and finally agreed to refund only $127.

Stating that I had called more then 7 days after the charge was made and they are taking $12.95 for that. When I told them I received the credit card statement only on that day and came to know about the charges and they was no pre notification from them about this charge, they told they are not required by the contract to return any money nor give notification. I asked to speak to Customer Service supervisor and was denied stating the supervisor is very busy. Their website also does not list their leadership info to complain

Basically here is a company at this digital age that is very expensive, very rude, zero customer service and looks at only swindling customers money. Should stay away from company like this




This report was posted on Ripoff Report on 11/20/2010 02:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/eFax/Los-Angeles-California-/eFax-eFax-poor-customer-service-unreasonable-and-expensive-charges-Will-not-refund-Los-664280. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

File a dispute

AUTHOR: Robert - (U.S.A.)

If they won't refund the last 12.95 then file a dispute with your credit card.
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