• Report: #769724

Complaint Review: eGumball

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  • Submitted: Fri, August 26, 2011
  • Updated: Tue, January 03, 2012

  • Reported By: anonymous — san francisco California United States of America
eGumball
8687 research drive, irvine, ca 92618 Internet United States of America

eGumball Deceptive sales and predatory business practices Internet, Internet

*REBUTTAL Owner of company: Content Approved By eGumball Customers

*General Comment: I had Problems with Egumball Too..

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I was contacted by phone by eGumball's marketer who implied the company was part of Google, described helpful marketing services based on a microsite they would post and do search optimization for representing my business, over which I would have control.  They then posted a shoddy, amateur-appearing microsite, rife with misspellings and inaccuracies without my clearance to do so and, when I discovered it, refused to take it down, refund me or even immediately terminate my contract as I requested upon becoming aware of what had been posted which was detrimental to my professional reputation and business.

 I was rudely treated, told the contract could not be terminated early (before 6 months) and was threatened that the microsite would not be taken down until I had paid off the remainder of the contract.  When I wrote naming this blackmail I was finally assured the microsite would be taken down at that time, which did not happen, after my giving in and agreeing to wait out the 6 months contract.  

After the six months initial contract although they were in possession of my letter demanding termination ASAP they nonetheless converted my 6 month contract into an ongoing month to month for which they continued to charge my credit card.  When I discovered this and asked to be refunded at least the fees charged after the end of the initial contract they again refused any recourse.  This is a disreputable company which deceived me into signing a contract, posted damaging content and willfully ignored requests to terminate, harming my business and reputation in the process.

This report was posted on Ripoff Report on 08/26/2011 04:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/eGumball/internet/eGumball-Deceptive-sales-and-predatory-business-practices-Internet-Internet-769724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Content Approved By eGumball Customers

AUTHOR: eGumball Inc. - (United States of America)

This is an odd post.  Every client at eGumball is provided a client side content editor which requires APPROVAL prior to publication.  If the "anonymous" author is indeed a client of eGumball then THE CLIENT MUST HAVE APPROVED THE CONTENT - INCLUDING THE MICROSITE.

We can deactivate a microsite with WRITTEN AUTHORIZATION.

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#2 General Comment

I had Problems with Egumball Too..

AUTHOR: jay - (United States of America)

Now they are filling a lawsuit against me for my bad reviews.  If you are interested, you can contact me at jasonhasty@yahoo.com.  We can compare stories.  They have posted for me to "pay my bills" and all kinds of crazy stuff when I paid them a large fee to cancel.  Also, I forgot all about the "Micro Site"  I agree it is cheesy to say  the least. 
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