- Report: #987778
Complaint Review: eGumball.com
| eGumball.com 8687 Research Drive Suite 200
Irvine, California United States of America |
|
eGumball.com Dan & Brittany(customer service) Charging for services that they didn't perform, then threatening to put my account into collection after I cancelled their services Irvine, California
*Author of original report: Finally Some Clarity
*REBUTTAL Owner of company: TIMOTHY MCKAY REFUSING SERVICE!
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This report was posted on Ripoff Report on 12/27/2012 03:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/eGumballcom/Irvine-California-92618/eGumballcom-Dan-Brittanycustomer-service-Charging-for-services-that-they-didnt-perfo-987778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
Finally Some Clarity
AUTHOR: ConcernedBusinessOwner - (United States of America)
SUBMITTED: Friday, January 04, 2013
#2 REBUTTAL Owner of company
TIMOTHY MCKAY REFUSING SERVICE!
AUTHOR: eGumball Inc. - (United States of America)
SUBMITTED: Friday, January 04, 2013
Nonetheless, our company provided service and has made several attempts to contact the client to claim listings which require his participation by pin code verification. Each time we make an attempt to call the client there is either no answer or we had to leave a message. No call backs.
Cancellation was denied for two reasons
1) Our terms and condition clearly provide a three day right to rescission:
You may cancel service and receive a 100% refund within the first three (3) days of your initial agreement. Three day cancellations must be received by fax (1-855-890-8940) or by email billing@egumball.com. Three day rescission cancellations are not permitted by phone.
2) Our terms and conditions provide at will cancellation with full payment due:
Client reserves the right to terminate any assignment "At Will", in which case eGumBall, Inc. will be compensated to the completion of the application, and all expenses will be due and payable immediately. eGumBall, Inc. reserves the right to terminate any assignment without penalty and deliver current work on any assignment to client, with all invoices for work to date then due and payable immediately. Early cancellation of any contracted agreement for SEO, Promotional Products Inclusive, Promotional Products Ordered, E-Mail Marketing, Telemarketing or Marketing Consultations will result in an early termination fee of 100% of the remaining agreement(s).
3) Our terms and conditions do not allow cancellation for incomplete work due to communications:
Client agrees to be an active participant in their internet marketing campaign and agrees to respond to eGumBall requests within a reasonable time frame.

