• Report: #864575

Complaint Review: eHarmony

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, April 05, 2012
  • Updated: Thu, April 05, 2012

  • Reported By: ad — montreal Quebec Canada
eHarmony
Internet United States of America

eHarmony automatic renew contract without consent, Internet

*Consumer Suggestion: You agreed to it by signing up..Here's part of the Terms of Use link at the bottom of their home page..

*General Comment: Automatic Renewal is common

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Is it legal for a company online to renew there service without your consent?  I send them an Email to let them know the day my service end that i do not wish to renew. They take the money for 3 other months. They send me back this email:

(Thank you for your reply. We're sorry to hear that you wish to leave eHarmony. Your most recent charge was for an automatic renewal. We provide the automatic renewal feature to benefit you with uninterrupted service. Per our Terms and Conditions you are not eligible for a refund).

Is it legal to use a credit card when i never agree or authorize an automatic renewal ?


This report was posted on Ripoff Report on 04/05/2012 07:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/eHarmony/internet/eHarmony-automatic-renew-contract-without-consent-Internet-864575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on eHarmony

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

You agreed to it by signing up..Here's part of the Terms of Use link at the bottom of their home page..

AUTHOR: Ken - (USA)

13. **RENEWALS**.         In order to provide continuous service, eHarmony automatically renews all paid subscriptions for the Services  on the date such subscriptions expire. Such renewals are generally for the same duration as the original subscription term (for example, a 1-month subscription will renew on a monthly basis, a 3-month subscription will renew on a 3-month basis, and so on), except for annual subscriptions which will renew on a monthly basis after expiration of the annual period. In addition, we sometimes offer special promotions that have renewal periods of different duration than the original subscription term. We always communicate renewal periods to you upon confirmation of your subscription and in the body of any special promotions that have renewal periods of different duration than the original subscription term. By entering into this Agreement, you acknowledge that your account will be subject to the above-described automatic renewals. In all cases, if you do not wish your account to renew automatically, please follow the directions set out under "Cancellation At Any Time With No Refund"

Have you cancelled yet or planning to do so when your subscription expires?

Probably should have read this before signing up.
Respond to this report!
What's this?

#2 General Comment

Automatic Renewal is common

AUTHOR: Kilrath - (United States of America)

The automatic renewal would be part of there terms and conditions when you signed up, this is a pretty normal thing for online pay sites and most make it fairly clear that automatic payments will be taken from your account when you sign up.

The only way to really avoid those would be to cancel in advance of your next payment date (usually the day that your current contract with the company would end.)

In the end you likely did give them consent when you signed up for the service originally, try taking a look at their membership terms to be sure though.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory