- Report: #1099537
Report - Rebuttal - Arbitrate
Complaint Review: eMachines Settlement Administrator
eMachines Settlement AdministratorProvidence, Rhode Island USA
eMachines Settlement Administrator Acer frustrating non-responsive poor quality packaging damaged computer super long response time Providence Rhode Island
*Author of original report: Finally, after 7 1/2 months, a replacement
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I am beyond frustrated dealing with the Acer eMachines Settlement Administrator firstname.lastname@example.org.
I got two certificates to use toward merchandise and I ordered two identical laptops. Both arrived together and one was damaged due to poor packaging. It was an excercise in frustration dealing with them by email only, a week or two inbetween my email and their repsonse. I returned the borken laptop finally after almost a month of trying to get authorization. That was September 12th, 2013 and many emails and few replies, I am still awaiting a replacement 2 months and 3 days later. I was offered a replacement different than what I sent back, but they would not reply with any specifications so I could compare. I have told them I would take any replacement that was at least as good or better. The latest reply is simply that the case is still open.
They will give no number to call to talk to someone. It takes a week to get a reply and they reply does not adderess the question. I will not order anymore Acer products because of this, as this is Acer I am dealing with. They bought eMachines and Gateway is the same comepany, so I will not buy anything from them either.
I also own a desktop needing replacement, but that will not be an Acer or Gateway product. I also owned an Acer Iconia Tab and I own an Acer Aspire Netbook. Once that is replaced it will not be from this company. I would caution anyone from doing business with Acer. This reflects badly upon them as a company.
This report was posted on Ripoff Report on 11/15/2013 09:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/eMachines-Settlement-Administrator/Providence-Rhode-Island-02940/eMachines-Settlement-Administrator-Acer-frustrating-non-responsive-poor-quality-packaging-1099537. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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