- Report: #852460
Report - Rebuttal - Arbitrate
Complaint Review: eSellerate - a Digital River Company
eSellerate - a Digital River Company826 P Street Suite 300, Lincoln, NE 68 Internet United States of America
eSellerate - a Digital River Company double charged for online transaction, eSellerate incorrectly blamed Wells Fargo, refused to take responsibility, Internet
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I contacted Telestream, and they suggested that this issue should be escalated with eSellerate. I then contacted eSellerate, and they suggested that I contact my bank, Wells Fargo. I then contacted Wells Fargo and they confirmed that eSellerate had definately charged me twice.
"Jeremy" (technical support rep) told me, via email, that "I am confident without a doubt, having been working here for almost 12 years and processing thousands of orders a day, that we have charged you only once". This is a false statement.
So, now my only recourse is to dispute the payment with the bank. I don't usually perform a post-mortem on my bank statement. Now I'm curious to know how many other unsuspecting customers have been charged twice by eSellerate and haven't noticed.
My advice: don't give these people your credit card number. If you already purchased from them, check your statement carefully.
This report was posted on Ripoff Report on 03/12/2012 09:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/eSellerate-a-Digital-River-Company/internet/eSellerate-a-Digital-River-Company-double-charged-for-online-transaction-eSellerate-inc-852460. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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