- Report: #852460
Report - Rebuttal - Arbitrate
Complaint Review: eSellerate - a Digital River Company
eSellerate - a Digital River Company826 P Street Suite 300, Lincoln, NE 68 Internet United States of America
eSellerate - a Digital River Company double charged for online transaction, eSellerate incorrectly blamed Wells Fargo, refused to take responsibility, Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I contacted Telestream, and they suggested that this issue should be escalated with eSellerate. I then contacted eSellerate, and they suggested that I contact my bank, Wells Fargo. I then contacted Wells Fargo and they confirmed that eSellerate had definately charged me twice.
"Jeremy" (technical support rep) told me, via email, that "I am confident without a doubt, having been working here for almost 12 years and processing thousands of orders a day, that we have charged you only once". This is a false statement.
So, now my only recourse is to dispute the payment with the bank. I don't usually perform a post-mortem on my bank statement. Now I'm curious to know how many other unsuspecting customers have been charged twice by eSellerate and haven't noticed.
My advice: don't give these people your credit card number. If you already purchased from them, check your statement carefully.
This report was posted on Ripoff Report on 03/12/2012 09:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/eSellerate-a-Digital-River-Company/internet/eSellerate-a-Digital-River-Company-double-charged-for-online-transaction-eSellerate-inc-852460. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.