I sign up for the free trial. I start receiving charges for over 3 times their most expensive plan, but don't notice because I'm not checking my statement that closely. I need to record calls on all extensions and click the buttons to enable this, but the site says something about charges for this so I call because it's not clear and am told it will be per extension totalling to some huge amount and there's no way to cancel on the website, but she cancels it for me. That should've told me something.
I transfer my number to another company, but they don't port it even though I faxed every form needed. They tell me over the phone that they would let me know if there's a problem and they keep charging me while I'm paying another company for the same number. Finally I get fed up and demand an answer and they say, "Oh you never paid the $40" that we never told you about, but kept charging you anyway saying we'd tell you if we need anything else. [continued below]....
..... So I pay the $40 and I'm working with the new company we let me know that evoice is not responding to them at all and offers me a free number since evoice is tethering me along with the old one.
Evoice claimed that they didn't know anything about what was happening and didn't have another number or person I could talk to and they would let me know if I needed to know anything (like before smh). I finally get another charge for the $70 which drives my new start-up small business account negative and the bank throws some service charges top soil ontop of my account. I call them and tell them I want all my other toll free accounts with them cancelled, others online have complained about this same thing, then they tell me they're done with the port, but I get call from another phone and it's still going to evoice.
I look back at my account at all the $70 charges and notice the site says $29 is their most expensive account and they tell me it's overages. I tell them it's been the exact same figure each month and they say it's from extensions. They admit that no where on their site they tell me that it costs more for extensions or that it I click some buttons they're going to secretely charge me without verifying that's what I want them to do. That are masters of playing it cool and being non-chalant about all the sites reporting their rip off techniques. I will always from not on check my statements and to research on every company because this is ridiculous living in a world where the middle and lower class has to walk around guarding their money because of rich people out there stealing from them.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder
Author of www.ripoffrevenge.com
PO Box 310, Tempe, Arizona 85280