- Report: #1000650
Report - Rebuttal - Arbitrate
Complaint Review: Earthlink Business
Earthlink BusinessAtlanta, Georgia United States of America
Earthlink Business Deltacom,Earthlink POOR CUSTOMER SERVICE,QUALITY OF SERVICE AND MANY BILLING ISSUES! Atlanta, Georgia
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Once you sign a contract they have a very expensive buy out for early termination that they will not waiver from. On top of that they mke you send in a signed letter ...written letter 30 dyas prior to disconnect or transfer from them. Then they tell you is may take 60 days to complete...this is another way of getting 2-3 months of money from you.
They will block your number or internet and then after you pay tell you it make take up to a week to reconnect...and believe me it will. After the last fiasco..i was on the phone for nearly 1 hour with customer care complaining and the lady acted like i was wasting here time for complaining about them losing my unblock notice. The rep that took payment never completed it...and 5 days later still not service. The excuse was everyone is off for MLK Holiday...WTF!? I finally after close to an hour got reimbursed $3.00 for loss service.
This is the truth and take this good advice and look elsewhere for service...DO NOT DEAL OR GO INTO CONTRACT WITH DELTACOM OR EARTHLINK RUN!
This report was posted on Ripoff Report on 01/21/2013 01:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Earthlink-Business/Atlanta-Georgia-/Earthlink-Business-DeltacomEarthlink-POOR-CUSTOMER-SERVICEQUALITY-OF-SERVICE-AND-MANY-BI-1000650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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