- Report: #737157
Report - Rebuttal - Arbitrate
Complaint Review: earthlink
earthlink1375 Peachtree Atlanta, Georgia United States of America
earthlink peoplepc phone/billing scam after cancelling they claim you didn't cancel but agreed to renew then they say u you didnt cancel later and bill for noncancellation Atlanta, Georgia
They agreed with my proof. I continued to receive bills by mail. When I called Peoplepc they iniitally stated that I had not cancelled the service. After I stated I had a transcript of the chat session, they stated that I owed no money and would receive no further bills. This scenario repeated itself 3 times. They continued to send bills, anyway They then turned me over to collection despite multiple promises that I would receive no further bills. Yesterday I chatted with People pc and they asked for a cancellation confirmation number "without which I had no valid cancellation".
I produced the chat session indicating the service was cancelled over 5 months ago. They now stated their clever little scam that on December 30th I had agreed to extend the service for another month and that I had no proof I cancelled it then. I confronted them with the chat session that made no note on their end of a so-called extension and that in fact they agreed during that chat session that the service had been cancelled. When that didn't work they said the chat session didn't mention Earthlink. I countered that their claims and bills mentioned Peoplepc not Earthlink. It is pretty obvious what kind of scam this is. What is amazing is that even in a case such as mine in whihc I was smart enough to copy the chat session they are so confident of their ability to scam that they persist anyway!
This report was posted on Ripoff Report on 06/05/2011 06:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/earthlink/Atlanta-Georgia-30309/earthlink-peoplepc-phonebilling-scam-after-cancelling-they-claim-you-didnt-cancel-but-ag-737157. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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