- Report: #56351
Report - Rebuttal - Arbitrate
Complaint Review: Earthlink
Earthlink1375 Peachtree St., Level A Atlanta, Georgia U.S.A.
Earthlink Unauthorized charges. Ripp-Off. Incompetent cusotmer service. Atlanta Georgia
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Now it's 5 months later. I opened a letter from my bank to find that an electronic debit was made to my account in the amount of $26.34 and a non sufficient funds bank fee of $21! I keep little or no money in this account unless I am actively making payments from it.
I logged into my bank account online and there it was. Earthlink had debited my account 5 full months after I closed my account with them. So I called them. The customer service rep told me that me account had never been closed. So I gave him the cancellation confirmation number. He put me on hold, then came back and told me that someone called in April (last month) and reactivated the account and used my password. I told him that was impossible. My password is not written down anywhere and it was a mixture of letters and no numbers that have no meaning to anyone but me. Someone would have to be a psychic/mind reader to guess it.
He then went through this whole thing of closing my account AGAIN. Then he said they would credit the $26.34 charge to my bank account. I asked him about the $21 NSF fee and he said they couldn't do anything about it. I told him it was Earthlink's fault for making an unauthorized charge to my bank account. So he asked for the bank phone number to call them, fax them a letter explaining that this was a billing error on the part of Earthlink and ask them to waive the NSF fee.
Well, I'll believe it when I see it! My daughter tried to warn me that Earthlink is no good and I didn't listen. I had to find out the hard way. Be very wary of giving out your bank info for payments to be automatically deducted from your account!
I will post again and let you all know how it turns out.
Des Moines, Iowa
This report was posted on Ripoff Report on 05/09/2003 03:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Earthlink/Atlanta-Georgia-30309/Earthlink-Unauthorized-charges-Ripp-Off-Incompetent-cusotmer-service-Atlanta-Georgia-56351. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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