- Report: #1044240
Report - Rebuttal - Arbitrate
Complaint Review: East Coast TV's, Linden, NJ
East Coast TV's, Linden, NJN/A Linden, New Jersey United States of America
East Coast TV's, Linden, NJ Bait and Switch - Poor Customer Service - Not Trustworthy Linden, New Jersey
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Anyhow, Thursday afternoon arrives and still NO GRILL. I called customer service and spoke to their "manager" Kenny and was told the order never indicated that I would receive it on Thursday, 4/11. When I informed him I was taking the day off from work to accept shipment because I was told I was getting it on Thursday, 4/11, he told me he was "going to kill the person who told me that because it wasn't possible." I told him I wanted to cancel the entire order and was going to Lowe's to buy it. He then offered me $50 refund via credit card and a promise I would "have the grill today" - so I took the offer and was asked to call him back at 4:00 if I did not have the grill. He said "we are not bad people, we will take care of you." Well, 4:00 came and no grill, no contact from the shipping company, nothing. So I called "Kenny" back and he began arguing with someone in the background about making sure I received it "sometime" today. I eventually called "Mohammed" at 6:00 when I did not hear from him and had yet to receive the grill. He said he was still coming and he eventually arrived at 8:00 PM! The "white glove delivery" I received was taking it off the truck and putting it in my garage - he wouldn't even put it in my backyard, and he wasn't even there long enough to uncrate/unbox it to inspect for damages (as I was told to do via their web site insurance disclaimer). I asked the driver where the grill cover was, and he said "I don't have it, they ship it separate." I contacted the store first thing in the moring on 4/12 and informed them I did not receive the cover and that if it had not yet been shipped, I did not want it and to cancel that portion of the order. They responded via email with a bogus FedEx tracking number stating "it has already shipped and you should receive it tomorrow or Monday." I live an hour from Linden, NJ and it should not take two full days to ship something FedEx from an hour away - But that is what they said. I tracked the package and was advised that "there is no shipping information - tracking number only transmitted to shipper on 4/11." So in essence, they had NOT shipped it yet. I waited until Monday, 4/15 and there was NO FedEx yet. I contacted them on Tuesday, 4/16 and advised them that the package had still NOT shipped, and I was requesting to Cancel that portion of the order (AGAIN). I never heard back to confirm. I have now disputed that portion of the order with my credit card company, and I have also disputed the $50 refund I was offered by "Kenny" as a sign of good faith for having to go through what I went through with the shipping date.
I lost money on this deal and thought I was helping a family run company. Instead I got screwed and had to deal with a shady business. Embarrassed and hoping no one else ever goes through the same issues by dealing with them. They also requested my company (place of work) information so they could utilize it for B2B marketing which is what they claim is how they are able to keep their pricing so low. Who does is that???
This report was posted on Ripoff Report on 04/18/2013 08:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/East-Coast-TVs-Linden-NJ/Linden-New-Jersey-/East-Coast-TVs-Linden-NJ-Bait-and-Switch-Poor-Customer-Service-Not-Trustworthy-Lin-1044240. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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