eBay Australia eBay Australia defrauding foreign buyers with defective items Internet

eBay VIOLATING its own BUYER PROTECTION POLICY

I recently ordered a microphone off ebay Seller "southcoastmusic" - the item arrived damaged and was defective. "southcoastmusic"was alerted, but refused to acknowledge damage - or offer a refund. eBay was brought in to mediate and decided within only 1 minute that this was a case of Buyer's Remorse and that there was nothing wrong with item - so Buyer Protection wouldn't apply.

There was lengthy correspondence, which is impossible to read in just 1 minute - and noone can deny that an item is defective unless they have physically inspected it - but it turned out later that SELLER "southcoastmusic" HAD A FRIEND AT EBAY who decided for him regardless of facts and even escalated the case before the time frame was up. I had asked for escalation, too, but was told I had to wait - but for some mysterious reason, they made a special exception for "manual escalation" when the Seller "southcoastmusic" asked and decided within just 1 minute.

Clearly a case of nepotism and fraud - or maybe eBay Australia believes they can away with such tactics with foreign buyers.

Due Process looks different - and this is a clear case of defrauding a buyer.