- Report: #1095386
Report - Rebuttal - Arbitrate
Complaint Review: Ebay
Ebay2145 Hamilton Avenue San Jose, California USA
Ebay Paypal Ebay and Paypal do not back up the buyers purchases as they claim San Jose California
*General Comment: Its unfortunate but...
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This story is very simple. I purchaed a product via Ebay and Paypal with guarantees from both companies that my purcase would be protected by both companies and the purhase was not. I am a frequent purchaser on ebay with an excellent history and track record on the site. Ive been scammed in the past by ebay sellers but the items were not expensive so I never complained because the process that ebay and Paypal make you go through to file a claim acts as a deterent in my opinion, so I never filed claims because I felt my time was worth more than the pain and energy these companies put you through to file a claim. However, this time I purchased a very expensive Rolex watch that arrived damaged and because the watch was packaged properly in my opinion the damage happened prior to the sale and was not disclosed by the seller in my opinion as well as my Jewlers opinion. I tried to file a claim with both Ebay and Paypal, but Paypal told me to go to Ebay and in the end ebay made a decision siding with the seller stating that I did not provide them with enough information. [continued below]....
This report was posted on Ripoff Report on 10/29/2013 09:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ebay/San-Jose-California-95125/Ebay-Paypal-Ebay-and-Paypal-do-not-back-up-the-buyers-purchases-as-they-claim-San-Jose-Ca-1095386. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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