- Report: #1057934
Report - Rebuttal - Arbitrate
Complaint Review: ebookers.com
ebookers.com140 Aldersgate street London, Select State/Province United Kingdom
ebookers.com BOUGHT A ROUNDTRIP TICKET THAT I NEVER GOT TO USE FOR AGENT BOOKING ERROR AND NO REFUNDS GIVEN London LONDON
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I have a MAJOR COMPLAINT with EBOOKERS.COM
The incident is narrated below:
I called a travel agency (ebookers.com) while in London around March 2013 to help me book a flight from London to New York for APRIL 9th 2013. The agent suggested several flights and ended up giving me a London-Montreal-NewYork flight. There is a Montreal layover of 1.5 hours. I told the agent that "I have a Philippine passport and a B1-B2 tourist visa for the US, is that ok?" and the agent said try to check with your local embassy regarding visas for transit flights etc etc. Thinking i didn't need a visa for the 1.5 layover, i didn't bother checking besides they're the agency so they should help me book a flight based on the documents i had already mentioned.
At the day of my flight, I was at the airport about to board but the staff didn't let me get on the plane cos apparently I needed a Canadian visa for the layover. I COMPLETELY MISSED THE FLIGHT AND HAD TO FLY A DIFFERENT AIRLINE THAT DID NOT REQUIRE ANY TRANSIT. Upon arrival to the US, my luggage was delayed for 2 days and it was slashed open when it was delivered to me. My return flight to London supposedly last MAY 14 goes from New york-Toronto-London so whether or not I needed a transit visa, it was pointless to fly that same flight back.
After weeks and weeks of arguments and being passed on between call center agents and supervisors of ebookers over the phone from New York, they said its not an agent error so they won't refund me nor reroute my flight back or any other offer to settle the whole thing. My point is as a PAYING CUSTOMER, I needed the service of a travel agency to avoid the hassle of booking most especially because I didn't know if I needed other documents for travel. All i knew was I had the US visa. I gave my details and the agent shouldn't have assumed that I had documents. They should have just given me a direct flight knowing that I had a Philippine passport and a US tourist visa. The agent was very insistent in selling the ticket though I've said during the conversation that I WANTED TO PUT THE PHONE DOWN FIRST AND CHECK THE FLIGHTS FOR MYSELF ONLINE because I had a hard time figuring it out over the phone. Basically, the travel agent DID NOT REALLY CARE if I had documents. He barely asked questions about it. ALL HE WAS REALLY CONCERNED ABOUT WAS MAKING THE TICKET SALE. EBOOKERS SHOULD NOT BE A TRAVEL AGENCY INSTEAD, A TICKETING OFFICE!!! I would've just booked the ticket on my own if I HAD TO FIGURE OUT ALL THE DOCUMENT REQUIREMENTS ON MY OWN!
As I have said, I had been talking to agents and supervisors of the call centers in India and Philippines (connected with ebookers) complaining about what happened. I booked through an indian call center and they made me listen to the audio bit of the conversation when I say that I had a Philippine passport and b1-b2 us visa and the agent said check with your local embassy etc. AGAIN INSISTING THAT THERE WAS'NT ANY AGENT ERROR.
NO AMENDS WERE OFFERED. I PAID FOR A ROUNDTRIP TICKET THAT I NEVER EVEN FLEW ON WITH THE COMPANY'S KNOWLEDGE AND STILL NOT A SINGLE PENNY WAS GIVEN BACK OR OFFERED TO ME.
THIS IS CLEARLY THE MOST SHAMEFUL COMPANY I HAVE EVER ENCOUNTERED IN MY ENTIRE LIFE. YOUR EXECUTIVES SHOULD BE ASHAMED OF THE KIND OF SERVICE THAT THEIR COMPANY PROVIDES THEIR CUSTOMERS!!!!!!!!
This report was posted on Ripoff Report on 06/10/2013 11:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/ebookerscom/London-Select-StateProvince-EC14-4HY/ebookerscom-BOUGHT-A-ROUNDTRIP-TICKET-THAT-I-NEVER-GOT-TO-USE-FOR-AGENT-BOOKING-ERROR-A-1057934. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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