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Report: #1177799

Complaint Review: ecampus - Internet

  • Submitted:
  • Updated:
  • Reported By: amhinsha — scottsdale Arizona
  • Author Not Confirmed What's this?
  • Why?
  • ecampus Internet USA

ecampus charged me for not returning the WRONG book they sent me Internet

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I rented a book for a summer study abroad program in May, 2014. Received the book in a decent time frame, however it was the wrong book. The isbn sticker/barcode was placed over the original isbn/barcode and did not match the original which i found for myself on the publisher page(at this point i have no time to order a new book and had to leave for the Czech Republic without it).

The companywas helpful initially and refunded my rental fee as they did not actually have the book I originally ordered. So, I printed the return label, and dropped the book off at the UPS store i always use, down the street from my house. I left for my program and didn't think about it again.

In august(THREE MONTHS LATER!) i got a notice they never received the book and consequently, ecampus took 132 dollars out of my bank account while I was disputing the issue with them. Honestly, i'm not even sure which book they charged me for: the one they actually sent or the one they were SUPPOSED to send in the first place. It was a pretty terrible experience, not even my bank was able to successfully get my money back.

This report was posted on Ripoff Report on 09/18/2014 10:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ecampus/internet/ecampus-charged-me-for-not-returning-the-wrong-book-they-sent-me-internet-1177799. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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