• Report: #1125760

Complaint Review: Echo Global Logistics

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  • Submitted: Sat, February 22, 2014
  • Updated: Mon, April 14, 2014

  • Reported By: Denis — California
Echo Global Logistics
22168 Network Place Chicago,, Illinois USA

Echo Global Logistics business malpractices; rude customer service Chicago, Illinois

*REBUTTAL Owner of company: Not exactly

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I had several problems with this company: 

1) The customer service is rude and not helpful, they delayed my shipments each time I used this company – I called customer service several times to arrange the shipment; I left voice mail and sent several emails about my shipments with questions about ETA, truck driver pick up schedules and invoices.  But I have not received the answers. The questions were submitted to  Account Manager Jimmy and his supervisor Matt - the questions were not addressed or ignored.

2) Business malpractices: the company imposes excessive charges and hidden fees. I had problems with my shipments resulted in excess charges and fees: on one occasion the company driver refused to load the cargo on the truck and then left for the day; the dispatcherclaimed he could not reach the driver on his cell phone. 

3) The company truck drivers do not come on time; refused to load the cargo; on one occasion the truck driver was tired and went home early; on another occasion (the next business day) another truck driver was asleep in the cabin. This is absolutely not acceptable.

 


This report was posted on Ripoff Report on 02/22/2014 04:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Echo-Global-Logistics/Chicago-Illinois-60673/Echo-Global-Logistics-business-malpractices-rude-customer-service-Chicago-Illinois-1125760. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Not exactly

AUTHOR: Chitown Cowboy - ()

Echo doesn't own any trucks or hire drivers. Also drivers are not to load or unload freight at pickup or destination unless they are paid extra.

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