• Report: #267490

Complaint Review: Echostar (Dishnetwork)

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  • Submitted: Tue, August 14, 2007
  • Updated: Sun, September 27, 2009

  • Reported By:Columbus Ohio
Echostar (Dishnetwork)
3315 Hill Meadow Dr Hilliard, Ohio U.S.A.

Echostar Dishnetwork Bait and Switch-Employment with Echostar Ripoff Hilliard Ohio

*UPDATE Employee: Dish Hilliard is a good place to work for

*UPDATE Employee: In complete agreement with the original post

*UPDATE Employee: In complete agreement with the original post

*UPDATE Employee: In complete agreement with the original post

*UPDATE Employee: In complete agreement with the original post

*UPDATE Employee: techs dont have it any better

*UPDATE EX-employee responds: All this... and more.

*Author of original report: I just read some other complaints and I need to updage again

*Author of original report: Echostar Dish Network

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Echostar (Dishnetwork)
Just opened a call center in Hilliard, Ohio. I applied for a job as a customer service representative and had an interview with 3 individuals.

In the interview I was told that because we would be the first employees in the new center that we would help shape-mold the new center. They stated that our feedback would be taken seriously and also that we would be first in line for promotions and other things.
The most important thing though, is that we were told that the job was "customer service based" answering billing questions etc with light up selling. On the first day of training we had to meet at a hotel because they hadn't gotten the certificate of occupancy yet.
I was shocked to find the training on that first day was hard sales. The trainer actually told us that it is ok to "embellish" the truth when dealing with a customer.
One person was so upset she quit the next day. After she left, the CEO came in to talk to us because we were questioning why we were not told the truth about the job. He tried to ease our minds by telling us that the calls would be easy because we would be dealing with existing customers who already want to upgrade.
He forbid us to call it sales- which is exactly what it is. For those of us like myself that left another job to go to Echostar/Dishnetwork we were really upset but stayed because the only other choice would be to quit. I could not just quit because of course I have bills to pay. But we did inform Echostar/Dishnetwork that if we had known what the job really was we would not have left our old jobs.

After a co-worker voiced her concerns, a supervisor would pull her aside periodically and ask her if she was looking for another job. She had the nerve to tell her "We're not going to pay to train you and you leave when you find another job-that's not going to fly"
My opinion on this is that we would not be in this situation if they hadn't lied in the beginning so, if we are looking then so what?

But I decided that I would stay and try to make the best of it. Everyday it was something else, the dress code constantly changed, one day a tee shirt would be appropriate and if that same shirt was worn again the next week-they threatened to send you home.

We weren't provided office supplies (we have to bring in our own) and forbidden to use the printers-not even for work purposes.

We were told that if we needed to use the bathroom we would have to log out because Echostar/Dishnetwork will not pay for us to go to the bathroom. We immediately objected to this and they then changed it to, if you use the bathroom you have to take that time away from your break.

We are not able to call out for any reason, even if we need to call a customer.

If you object to anything, you are called into the office.

One day for lunch a group of us decided to go out and the Supervisor and trainer went with us. The supervisor paid for our appetizers which came to about 20.00.
The next week we took a test that everyone did ok on so they said that we will have group lunch. Some of us didn't want to go spend our lunch break with the group and asked if we could do our own thing. We were told that we had to go (even though we were all paying for our own food and it was not a paid lunch)
The supervisor took offense that we didn't want to go and that night held us over after work to yell at us for not having pride about working for Echostar/Dishnetwork. She also threw up the fact that she paid for our appetizer the week before out of her own pocket. She said that we had to be "faking it" in the interview to get the jobs. I was in shock again. If anyone faked it in the interview it was the recuiters not us.

The training is horrible because we are using a different system than the trainers use so if we have a question or need help we are told to use the the transfer button to call another customer service location.

Let me just tell you that the customr service is horrible. Most of the customers I speak with have been transferred several times before they get to me. A lot of the times, techs dont show up for service calls.
This company is horrible.

They have hired two more training classes and the one thing I can say is after we were lied to in our interview, hr made sure that they were honest with the new hire class about the nature of the job.

To be fair I will say that the center is nice, there are plasma tvs with a nintendo system for us to play on our breaks and they are starting us at a good wage.
Most of us in the first training class are looking for other employment.
BEWARE

New2thefam
Columbus, Ohio
U.S.A.

Click here to read other Rip Off Reports on Dish Network

This report was posted on Ripoff Report on 08/14/2007 04:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Echostar-Dishnetwork/Hilliard-Ohio-43026/Echostar-Dishnetwork-Bait-and-Switch-Employment-with-Echostar-Ripoff-Hilliard-Ohio-267490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 9Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Dish Hilliard is a good place to work for

AUTHOR: bhammons - (USA)

I am a current employee in Hilliard, and I am surprised that it is possible that the company use to be this way.  I have not encountered anything like this since I have been on board.

When I first saw this report, I was a little bit on edge.  I wanted to know what might be in my future since I am a rather new employee.  So far our training has been exactly what I and my co-workers were expecting.  In fact, I use to work for a bank software company as a software customer service agent.   Their training was horrible.  Dish has an extensive training program where I actually feel confident in what I need to know to provide good customer service. 

I have not had to do any sales.  There are many departments, and they put people in each department according to who they think is best for that department.  So if they use to make everyone do sales, that is simply not the case anymore. 

In this hard economy, I have found a few companies willing to hire good people who have lost their jobs at companies who do not seem to have what it takes to keep their own.

As far as I know Dish has already paid their bills for the next three years, so I take pride in a company who knows how to map out a good education in training new employees...I also take pride in a company that is smart enough and financially secure enough to weather costly economic times.

If it is true, I am sorry that Dish might have been a hard place to work at when my department first took it's ground in Hilliard.  All the same I had to write a rebuttal to the report I read on this site because I am very satisfied with the training and job that I recently received with Dish Network. 

Thank you Dish, and thank you to the employees that made it possible to be a great place to work for in 2009.
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#2 UPDATE Employee

In complete agreement with the original post

AUTHOR: Notacog - (U.S.A.)

I also was hired by Dish Network to work at the Hilliard, Ohio call center. I can affirm that the hiring personal misrepresented the job position for which I applied.

I informed that my job would be to assist customers with programming issues. I had inquired if my position would involve sales. I was told no.

I was hired to form a core group of employees to get the center running. Afterwards, I was be eligible to apply for a higher position as a coach or supervisor.

I was also surprised to find, on my first day of training, that my job would involve a lot of selling. My trainer flat out encouraged us to be "creative" in our presentation of what we were to sell, stopping just short of telling us to lie.

I also found out during training that there were very few coach or supervisor positions and those would be filled by people from other call centers rather than promotions from the people working at the Hilliard call center.

Needless to say, I was upset but needed to keep the job. Bills and rent needed to be paid. So, I decided to "tough it out." What has happened since has been a dystopia of micromanagement.

Employees are written up for being one minute late logging into their phone. Bathroom breaks are counted against your alloted break time for the day. If you are take even one minute of break time/bathroom time over your allotment, you get written up with an incident. Five incidents and you're fired.

Sick days are also counted as incidents. Each separate day is counted as a separate incident. Get sick with the flu for a week and you can lose your job from all the incidents Dish Network has counted against you.

This week, they have made it mandatory that you make a sale for 60% on your calls in week or you will be punished. After call times have to be 10 seconds or less. Otherwise, it is noted on your employee file and you can be disciplined or fired for not being productive enough.

I can also affirm that if you object to anything, you are pulled into the office by the head of the call center.

This is not a good company to work for and I am currently looking for a new position elsewhere.
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#3 UPDATE Employee

In complete agreement with the original post

AUTHOR: Notacog - (U.S.A.)

I also was hired by Dish Network to work at the Hilliard, Ohio call center. I can affirm that the hiring personal misrepresented the job position for which I applied.

I informed that my job would be to assist customers with programming issues. I had inquired if my position would involve sales. I was told no.

I was hired to form a core group of employees to get the center running. Afterwards, I was be eligible to apply for a higher position as a coach or supervisor.

I was also surprised to find, on my first day of training, that my job would involve a lot of selling. My trainer flat out encouraged us to be "creative" in our presentation of what we were to sell, stopping just short of telling us to lie.

I also found out during training that there were very few coach or supervisor positions and those would be filled by people from other call centers rather than promotions from the people working at the Hilliard call center.

Needless to say, I was upset but needed to keep the job. Bills and rent needed to be paid. So, I decided to "tough it out." What has happened since has been a dystopia of micromanagement.

Employees are written up for being one minute late logging into their phone. Bathroom breaks are counted against your alloted break time for the day. If you are take even one minute of break time/bathroom time over your allotment, you get written up with an incident. Five incidents and you're fired.

Sick days are also counted as incidents. Each separate day is counted as a separate incident. Get sick with the flu for a week and you can lose your job from all the incidents Dish Network has counted against you.

This week, they have made it mandatory that you make a sale for 60% on your calls in week or you will be punished. After call times have to be 10 seconds or less. Otherwise, it is noted on your employee file and you can be disciplined or fired for not being productive enough.

I can also affirm that if you object to anything, you are pulled into the office by the head of the call center.

This is not a good company to work for and I am currently looking for a new position elsewhere.
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#4 UPDATE Employee

In complete agreement with the original post

AUTHOR: Notacog - (U.S.A.)

I also was hired by Dish Network to work at the Hilliard, Ohio call center. I can affirm that the hiring personal misrepresented the job position for which I applied.

I informed that my job would be to assist customers with programming issues. I had inquired if my position would involve sales. I was told no.

I was hired to form a core group of employees to get the center running. Afterwards, I was be eligible to apply for a higher position as a coach or supervisor.

I was also surprised to find, on my first day of training, that my job would involve a lot of selling. My trainer flat out encouraged us to be "creative" in our presentation of what we were to sell, stopping just short of telling us to lie.

I also found out during training that there were very few coach or supervisor positions and those would be filled by people from other call centers rather than promotions from the people working at the Hilliard call center.

Needless to say, I was upset but needed to keep the job. Bills and rent needed to be paid. So, I decided to "tough it out." What has happened since has been a dystopia of micromanagement.

Employees are written up for being one minute late logging into their phone. Bathroom breaks are counted against your alloted break time for the day. If you are take even one minute of break time/bathroom time over your allotment, you get written up with an incident. Five incidents and you're fired.

Sick days are also counted as incidents. Each separate day is counted as a separate incident. Get sick with the flu for a week and you can lose your job from all the incidents Dish Network has counted against you.

This week, they have made it mandatory that you make a sale for 60% on your calls in week or you will be punished. After call times have to be 10 seconds or less. Otherwise, it is noted on your employee file and you can be disciplined or fired for not being productive enough.

I can also affirm that if you object to anything, you are pulled into the office by the head of the call center.

This is not a good company to work for and I am currently looking for a new position elsewhere.
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#5 UPDATE Employee

In complete agreement with the original post

AUTHOR: Notacog - (U.S.A.)

I also was hired by Dish Network to work at the Hilliard, Ohio call center. I can affirm that the hiring personal misrepresented the job position for which I applied.

I informed that my job would be to assist customers with programming issues. I had inquired if my position would involve sales. I was told no.

I was hired to form a core group of employees to get the center running. Afterwards, I was be eligible to apply for a higher position as a coach or supervisor.

I was also surprised to find, on my first day of training, that my job would involve a lot of selling. My trainer flat out encouraged us to be "creative" in our presentation of what we were to sell, stopping just short of telling us to lie.

I also found out during training that there were very few coach or supervisor positions and those would be filled by people from other call centers rather than promotions from the people working at the Hilliard call center.

Needless to say, I was upset but needed to keep the job. Bills and rent needed to be paid. So, I decided to "tough it out." What has happened since has been a dystopia of micromanagement.

Employees are written up for being one minute late logging into their phone. Bathroom breaks are counted against your alloted break time for the day. If you are take even one minute of break time/bathroom time over your allotment, you get written up with an incident. Five incidents and you're fired.

Sick days are also counted as incidents. Each separate day is counted as a separate incident. Get sick with the flu for a week and you can lose your job from all the incidents Dish Network has counted against you.

This week, they have made it mandatory that you make a sale for 60% on your calls in week or you will be punished. After call times have to be 10 seconds or less. Otherwise, it is noted on your employee file and you can be disciplined or fired for not being productive enough.

I can also affirm that if you object to anything, you are pulled into the office by the head of the call center.

This is not a good company to work for and I am currently looking for a new position elsewhere.
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#6 UPDATE Employee

techs dont have it any better

AUTHOR: Mrsp - (U.S.A.)

My husband is a tech for this lovely company. my children get to see him once a week. he gets up before they do and he comes home after they are asleep. that is between 80-96 hrs in 6 days. he is usually scheduled 5-6 jobs a day. we live in a rural area so most jobs take between 30-45 minutes to get to them. sometimes it can be up to an hr and half drive to the first one. he is constantly hit with trouble calls even if someone buys a new tv the very next day, or someone changes the channel from 60 etc. he is hit with a trouble call. this job is killing him. how much profit did dishnetwork make last year? well for christmas one year we got a travel mug and this year we got 15 dollars and a guest to eat at texas steak house. that had to pay for the taxes etc for dinner. GIVE ME A break. oh and dont even get me started about the hrs he doesnt get paid for. payroll is always messed up and one tech was told if he tried to go any further with this he would be fired. i want my husband to find another job so bad. he has 80 hrs vacation that he isnt aloud to use because they have to get ex amount of jobs done. i truly hate this company and i am gonna lose my husband because of the almighty dollar
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#7 UPDATE EX-employee responds

All this... and more.

AUTHOR: Tibbidoe - (U.S.A.)

I worked for Echostar/Dish Network for 4+ years in one of their inbound call centers. Everything stated earlier is true.

Training was a joke. Half of the time you'd not get anything useful from the training. If you had difficult questions about pretty much anything, you'd often be "gotten back to", and there would often be no follow up. The other half of the time you'd end up having your training cut short or skipped completely because of a 'heavy que' and you wouldn't even have a chance to ASK the question that may or may not have been answered.

The 'promotional opportunities' are suspect. Usually what would happen was that an individual would get promoted (often because of friendships in upper-management) and then the newly promoted individual would do more for their friends (influence decisions made in future promotions) than other people on the job. I saw it a number of times, where a very deserving person was overlooked in favor of the buddy of the managers.

Also, policy changes were ongoing and often unclear. I worked in a 'tech support' center. We were trained almost exclusively to do tech stuff (assist with signal loss, remote problems, etc). But it was definately held against you if you didn't sell enough (equipment/programming), if it took you too long on the phone (because it's your handle-time that matters, not the customer's issue) or anything else that didn't make your supervisor look good.

Bottom line: If you already have a decent job, don't leave it for Echostar. If you have little patience for politics in the workplace, don't go to Echostar.

But if you are looking for a 'quick fix' job, one that is just there to get you thru to the job you actually want, by all means go for it. Just don't ask any hard-to-answer questions while you're there.
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#8 Author of original report

I just read some other complaints and I need to updage again

AUTHOR: New2thefam - (U.S.A.)

I read on one complaint that a dish network employee entered a rebuttle saying Dish Network trains its employee's for 8 weeks.


LIES LIES LIES LIES LIES!

The whole "training" proccess-if you can call it that-lasted 4 weeks (two weeks in-class and two weeks on the floor).
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#9 Author of original report

Echostar Dish Network

AUTHOR: New2thefam - (U.S.A.)

I also wanted to report that on the second day of training class, dishnetwork made us sign a paper that basically states if we ever have a problem with them that we will go thru arbitration before we can sue.
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