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Report: #1328934

Complaint Review: ECM - Boynton Beach Florida

  • Submitted:
  • Updated:
  • Reported By: Lori — fort lauderdale Florida USA
  • Author Confirmed What's this?
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  • ECM Boynton Beach, Florida USA

ECM Page (the highest person I could speak with) did not service my 86 yr old mom for 5 days on A/C. they said they would be back sat then denied it. She ended up with a medical emergency and 600$ for stand alone a/c units so she could breath. Boynton Beach Florida

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My 86 yr old mom has a contract with ECM for appliance service. She has had it for 3 yrs. Friday, 9/16 am she called ECM for service cuz her AC was out. 2 service guys showed up and told her they would be back the next day because they needed a part. she paid for the part approx 170.00. They never came back. She had a medical emergency and had to contact the Doctor cuz she could not breath properly. We spent 600 on stand alone ac units so she would be ok. I called ECM and spoke with Page ( the highest person in the company is what she told me ) and she denies her service techs said they would return Saturday and also does not care how this has affected my mother. She stated they only care about profit and it would not be profitable to have these parts available.  I did my own research and found that the part is common and it can be purchased anywhere for way cheaper than ECM charged my mom. Today is Monday and my mother still has no air. The only reason I had my mom purchase this contract is so she would not have to go thru 4 or 5 days in South Florida with medical issues. I have filed a complaint with the BBB and there are 72 complaints before mine.

Lori

This report was posted on Ripoff Report on 09/19/2016 09:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ecm/boynton-beach-florida/ecm-page-the-highest-person-i-could-speak-with-did-not-service-my-86-yr-old-mom-for-5-d-1328934. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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