• Report: #1086990

Complaint Review: Econo Air

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  • Submitted: Tue, September 24, 2013
  • Updated: Tue, September 24, 2013

  • Reported By: Perry G. — LOS ANGELES California
Econo Air
4915 E Hunter Ave Anaheim, California USA

Econo Air Unscrupulous service technician Anaheim California

*Author of original report: Complaint Resolved by Econo Air

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I have been a customer of Econo Air for 13 years. In the year 2000, they installed a new central heating/air conditioning system in my house. During the period 2010-2012, they rebuilt the air conditioning unit outside the house, and in January 13, 2013,  they installed a new furnace.

I never had any problems until September 5 when a technician came to my house to investigate a strange noise emanating from the condenser pump, which is a small object that sits on the floor just outside the furnace. He installed a new pump and charged $774 for the job, which I thought was extremely high,  because it was a very small job which he completed within one hour. Why the high cost, I asked. He replied that he had to do some electrical work.

Later I checked the cost of the pump at the Home Depot - only $54. Then I realized that he had charged more than $720 for installation. Unfortunately, the job was a flop. Two strange noises were now coming from the pump , which he said he could not remove.

Later a plumber did some repiping around the furnace, and in the process made everything work fine (no more noises).  The plumber remarked on the poor quality of the work performed by Econo Air's technician.

I have written to Econo Air requesting a refund of $500.


This report was posted on Ripoff Report on 09/24/2013 01:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Econo-Air/Anaheim-California-92807/Econo-Air-Unscrupulous-service-technician-Anaheim-California-1086990. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 Author of original report

Complaint Resolved by Econo Air

AUTHOR: Perry G. - ()

My complaint about Econo Air overcharging me for this job was fully resolved on 12/11/13 when a representative from Econo Air Customer Care called me to discuss the matter.   The matter was resolved amicably and speedily , and a partial refund was made.  I have absolutely no complaint against this company.

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