ED Magedson – Founder
Ecost / MacMall BEWARE!! ORDER AT YOUR OWN RISK!!! El Segundo, California
on Thursday 11/21/2013, I tried to order a set of Gaming Headsets advertised at 149.99 on ECost. after serveral attempts an the order not completing at the credit card stage I chatted with a cust service rep. He gave me his number and said to call and he would take the order over the phone. to which I did. He said oh you are not listed on an account with us, for which I replied yes yes I am. He replied but that is for an online only account, and he needed to create a new account for over the hone orders.
Ok what ever... i said. Told him my info and the item I wished to order. after a few moments he said ok the order has been placed but it will be coming from a different warehouse. but I should recieve the order by Monday 11/26/2013. I said that would be fine. He quoted my price several times as 149.99 plus the $16.00 shipping fee, for a total of $165.99 .... On Saturday 11/23/2013 I received an email that I didn't read until later in the evening, that was my receipt of the sale. The prices had changed to 248.99 plus $16.00 shipping.
NOT the price orderedat. In fact $100.00 more than the original price advertised. I caled the next day, and was told by the same sales agent that because it was fullfilled by MacMall and not ECost that they don't have the same prices. I then found out that the sales agent was a MacMall sales agent. An Affiliate of ECost known for dirty practices. I asked to speak to a supervisor and was told that they are only available during standard business hours.
I called back Monday after refusing the item delivered by FEDEX. Affter reaching a so called supervisor, I was told that that was a sale price that had ended on 11/15/2013 and it was sold at regular the price. I argued with her and told her that it was the price advertised and she said that it was imposible for me to get it at that price. I told her to refund my money and I would NEVER buy from them again. She said it would be 7 - 10 business days for me to get a credit.
I told her she needed to get this credited way before that or I would seek legal council, and a claim for a charge back to my credit card. She confirmed that Fedex had already processed the return and that I needed to wait until the item was returned for me to get credit. At this point I told her to credit my account immediately hung up and called my bank. Which was equally as bad about the whole issue. So Now I do not have the item nor the cash... and am bound and determined to launch a slam compaign against ECost, MacMall and any other affiliates...
This report was posted on Ripoff Report on 11/27/2013 02:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ecost/El-Segundo-California-90245/Ecost-MacMall-BEWARE-ORDER-AT-YOUR-OWN-RISK-El-Segundo-California-1102516. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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