- Report: #1077498
Report - Rebuttal - Arbitrate
Complaint Review: EDGE BRANDS
EDGE BRANDS2340 Powell Street Emeryville, California USA
EDGE BRANDS Res Vibrant 4% renovage Did not honor easy money back guarantee Emeryville California
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This company is outrageous. I sent for a free SAMPLE of res vibrant for $2.97 shpg/handling. I saw a large circle that said 30 day money back guarantee...I did not notice in tiny letters at the bottom of page that it needed to be returned in 17 days!! So I called them and told them I would like a full refund since they charged me almost $75 for this tiny sample!! They said no, but they would give me a $35 refund and a $100 credit toward more of their items. That was not acceptable to me. This was my fifth call to them before I actually got anywhere with anyone who could speak clear English. Noisy background on their end made it almost impossible to hear the conversation. I was put on hold, cut off, put on hold repeatedly, always an excuse. Finally I told them I wanted a RMA (return merchandise label) and I would return any unused amount, but that I wanted the full $75 removed from my credit card. They agreed. I am mailing this back to them tomorrow with tracking. They said they will refund it within 3-5 days of receipt of package. I have my doubts. It sounds like a factory in the background with all unintelligible jabbering. Do not do business with these people.
This report was posted on Ripoff Report on 08/20/2013 02:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/EDGE-BRANDS-/Emeryville-California-946081738/EDGE-BRANDS-Res-Vibrant-4-renovage-Did-not-honor-easy-money-back-guarantee-Emeryville-C-1077498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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