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Report: #891479

Complaint Review: eDreams - Internet

  • Submitted:
  • Updated:
  • Reported By: Linh — Helsinki Finland
  • Author Not Confirmed What's this?
  • Why?
  • eDreams Internet United States of America

eDreams The scam myth has been proved Internet

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I made a reservation for a multi-destination trip for the flights operated by Lufthansa, because I found that the price shown in eDreams website is much cheaper compared to that in Lufthansa main website.

Then I received 2 emails from 2 different agents saying I need to provide them the copy of my passport and credit card (back & front), I wouldn't want to spread my personal info too much, hence I only provided it to one of the agent. (which is still unacceptable that such personal details are asked to be provided).
 
She didn't work anything on it, until 1 weerk later I found out my flight had been cancelled. And they didn't even send me any emails informing such a news. I demanded a proper explanation, and one from the Customer Service just answered
that the cancellation was made due to lack of supporting documents, and they blamed me on not replying to the second agent (which I didn't provide the info) only.
 
I checked my bank account, the money haven't refunded yet, so I called their Customer Service again, the same stupidity and silliness came over and over again just in form of another agents I'd dialed,  "That is, your flight was cancelled, can I help you with something else ?". Seriously, I mean, is it help ? Telling me the thing that I'd already known and insist on something that was not.

eDreams team, if you can reach this, work on the case. My booking ref. is 5G6A6R, the reservation was made in May 6th and now it's the beginning of June 2012 already. Personally I feel sorry for all of the people who are working for that
boring, indiscipline, dumb and untrustworthy organization right now, especially who are on the phone services, I was too furious reasoning with one of the agent, but she remains stable and calm, and her voice sounded irresponsibly and  neglectfully as it was from the beginning, then I realized she had already had experiences on hearing such a complaint like this a hundreds of time already.   

This report was posted on Ripoff Report on 06/01/2012 07:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/edreams/internet/edreams-the-scam-myth-has-been-proved-internet-891479. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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