• Report: #1164110

Complaint Review: educational science online science and nature store

  • Submitted: Tue, July 22, 2014
  • Updated: Tue, July 22, 2014

  • Reported By: Joanne — Enfield New Hampshire
educational science online science and nature store
P.O. Box 747 League City, Texas USA

Educational Science, online science and nature store: Educational Science.com You cannot get ahold of customer service if there is a problem with your order League City Texas

*Author of original report: I have been contacted

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This place sells nature kits, milkweed, butterfly kits, butterfly accessories, microsccopes, etc.  I placed an order for a butterfly net which arrived quite promptly, but the hoop was broken.  I didn't even get to use it once.

 

My complaint is that you cannot get ahold of anyone at the company.   I sent 2 emails with pictures of the net, and both emails were ignored.   I have tried calling twice and both times I was on hold waiting for a customer service rep to answer.  After being put on hold for 5 minutes, you are then asked to leave a message and they supposedly will call you back.  But they don't.

 


This report was posted on Ripoff Report on 07/22/2014 01:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/educational-science-online-science-and-nature-store/League-City-Texas-77540/Educational-Science-online-science-and-nature-store-Educational-Sciencecom-You-canno-1164110. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

I have been contacted

AUTHOR: Joanne - ()

I have been contacted by this company and they are sending a replacement net.   Since this report cannot be removed, I would like to update it and say that I am now pleased with the resolution and will use the company again.

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