- Report: #983900
Report - Rebuttal - Arbitrate
Complaint Review: efaucets.com
efaucets.com4061 N. Main Street Racine, Wisconsin United States of America
efaucets.com eimprovement.com(?) Return Policy violation, very poor customer communicatins, attempt to deny a request for partial order cancellation due to non-delivery Racine, Wisconsin
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I immediaqtely called efausets.com and after having waited for response on the phone for over half an hour I was told that they were out of stock and that the remaining 2 items will be delivered sometime early in December. My project needed to be completed by 11/27/2012, so I requested to cancel the remaining items. I was told that they would be cancelled.
To make sure that my cancellation was received I also filled out a request on their website and I copied and pasted my request into an email and sent it to their customer support. I received an email back advising me to call. Since I alsready called I assumed that it was OK.
Nevertheless, on 11/17/2012, I received the other two dispencers. Since I did not expect to get them, I went ahead and purchased them from a retailer. So I called again and I was told that they never heard about the cancellation, and that they would have to charge me fees.
Then, after I requested that they reviewed their customer phone records, and after an email exchange with a person named Rosalina, on 11/23/2012, she said that I could return the items and that the parcel will be picked up within a few days and my money will be refunded within 30 days.
I still have the items, I've called 3 times and today I was told that they are waiting for the manufacturer to issue the return authorization. I was also told that they don't know when to expect it.
I have purchased more than $1,000 worth of products from this company in 2009. Everything was delivered promptly and to my complete satisfaction. I am very frustrated and upset with this process. We are talking about 2 soap dispencers worth about $40 and as a remodeler who often buys home improvement products on internet, I would advise not to deal with efausets in the future.
This report was posted on Ripoff Report on 12/18/2012 02:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/efaucetscom/Racine-Wisconsin-53402/efaucetscom-eimprovementcom-Return-Policy-violation-very-poor-customer-communicatin-983900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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