- Report: #908637
Report - Rebuttal - Arbitrate
Complaint Review: efaucets.com
efaucets.com eImprovement.com, LLC Blatant Misrepresentation and Violation of an Advertised Return Policy, Internet
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This company places a deliberate burden on the consumer, who in good faith want to return an item that could not be utilized for its original purpose. The faucet I purchased was clearly not going to fit, so it had to be returned.
I followed ALL protocol, got the return authorization, sent it back within 1 week of receipt and then never heard back for over a month, even though I called efaucets several times and emailed. Then, when I finally was able to get an answer, I was told the "item arrived damaged and no refund would be sent"...and BTW, would you like the faucet returned to you? Now, mind you, this was a $470.00 faucet!!
I filed a claim w/UPS about the damage and UPS picked up the faucet and could NOT find any damage. In fact, efaucets own customer service representative actually informed me of this fact as well, saying however, "UPS is not experienced at inspecting faucets"...! (Thank goodness I had this in an email, for proof).... I also found out from the same customer service representative that the item returned was now discontinued...hmmmm.... this was starting to look suspicious, it looked like efaucets was shifting the burden of cost onto the consumer (me) for a discontinued item. What other explanation could be offered?? BEWARE!!!
The faucet was eventually sent back to me after UPS denied the claim stating THEY COULD FIND NO DAMAGE to this faucet!!! In fact, I opened the package in my local UPS office upon receipt and 2 UPS employees inspected the faucet, seeing NO damage!!
It has now been 3 months and I am still contesting this. This has been an incredibly frustrating undertaking. I desire for myself, and other consumers NOT to be treated so unprofessionally and for this company to work within simple guidelines of courtesy and FAIRNESS and NOT just "in name only" as advertised on their website!!
The bottom line is that the MAIN desired outcome must be to prevent this from ever occurring again, and I am doing this for ALL of us. Next step was that the manufacturer of the faucet was sent a letter with pictures and the faucet will shortly be sent directly to them. They have also said they are issuing me a refund directly. As mentioned, I stuck with this, many letters, emails, phone calls later, major hassle- exhausting...
This report was posted on Ripoff Report on 07/08/2012 08:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/efaucetscom/internet/efaucetscom-eImprovementcom-LLC-Blatant-Misrepresentation-and-Violation-of-an-Advertise-908637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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