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Report: #1277401

Complaint Review: efax - Internet

  • Submitted:
  • Updated:
  • Reported By: Andrew — Orlando Florida USA
  • Author Not Confirmed What's this?
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  • efax Internet USA

eFax aka j2 Deceptive Billing, difficult cancellation, poor service Internet

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Like many other consumers, I've been ripped off by eFax. 

Their free trial is 30 days.  In the first few days, I realized the service didn't work well, the website was clunky and unreliable.  I sent a cancellation message to customer service before the trial ended.  I'm busy with running my own business, and figured the matter was closed.  Without any further communication from efax, they billed my credit card every month.  No invoices, no statements, just a silent billing that took me 2 months to notice.  I switched over to Faxage and got much better service and pricing.

When attempting to cancel, the offshore internet rep tried to sign me up for discounted service, which I of course refused (and had to do so repeatedly).  I'm out of luck on a refund for unused service, so it seems that the best I can do is make sure the rest of the world knows to stay away from eFax and the rest of the j2 offerings.

This report was posted on Ripoff Report on 01/01/2016 12:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/efax/internet/efax-aka-j2-deceptive-billing-difficult-cancellation-poor-service-internet-1277401. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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