• Report: #1052684

Complaint Review: efax

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  • Submitted: Tue, May 21, 2013
  • Updated: Tue, May 21, 2013

  • Reported By: BBChrist — Alexandria Virginia
efax
Internet USA

efax I signed up for one month ONLY. Have been being billed continuously without my agreeing to it or knowledge.  Internet

*Consumer Comment: Next time

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 I signed up for one month (really, a one time only need) e fax service.  It's been about a year now, and just discovered they have been billing me $13 per month since then.  I did NOT agree to anything more than one month of service, wihch, I thought, was free.


This report was posted on Ripoff Report on 05/21/2013 12:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/efax/internet/efax-I-signed-up-for-one-month-ONLY-Have-been-being-billed-continuously-without-my-agree-1052684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Next time

AUTHOR: MochaG - ()

I am guessing they have the infamous "auto renewal" policy which seems to be on most websites. I cannot say anything because it's been a year in your case. In other words, you need to obtain a proof that shows their term of service (agreement) when you signed up.

I am not so sure that you could get any refund because you have let it go for too long. Anyway, this is a good example for you and other people when sign up with a web site regardless a special deal. Normally (on any web site term of service/agreement), you have to explicitly cancel your account after you no longer need it; otherwise, the "auto renewal" will kick in.

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