• Report: #1117867

Complaint Review: Efax

  • Submitted: Thu, January 23, 2014
  • Updated: Thu, January 23, 2014

  • Reported By: Lora — Northville Michigan
Los Angelos, California USA

Efax J2 USj2 Global Communications, Inc. They would not record my cancelation so they kept billing me. Will not refund. Los Angelos California

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Signed up for a free 30 day trial in August 2013. Cancelled 10 days later (still had 20 days to go with free trial) because I couldn't get my copy/scanner/fax to send faxes to others. They tried to give me a lower rate and I explained 3 times that I could not use the service because my fax would not work, no matter what the price discount they offered me. I was told by the sales guy he would cancel the service. I assumed that was the end of it. 

They did did not cancel my service. I was charged $16.95/month Sept-Dec. About an hour ago I got off an hour+ call to Efax trying to get a cancellation again. Got the discount sales pitch again and had to explain to the operator that my machine does not fax so I don't need the service. It's useless to me. Her response was to offer an even bigger discount. I admit at this point I raised my voice and replied 'cancel my service now or I'm calling my lawyer". She obliged and gave me confirmation code of my cancellation. 

I then then asked for a refund for the $67.80 I was charged. She informed me efax does not allow refunds. I asked to speak to her supervisor. After a 15 minute hold he finally came on. I explained the situation and he also responded that they don't offer refunds. Asked hor HIS supervisor and got the same. He also said untill I get an email from Efax verifying my cancellation, I am not officially cancelled. Basically, even with the verbal reference number of a cancellation of my acct, they could STILL charge my credit card account until I have an email from them about the cancellation. I'm still waiting for the email.  I'm going to cancel my credit card if I don't recieve an email by tomorrow. 

This report was posted on Ripoff Report on 01/23/2014 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Efax/Los-Angelos-California-90028/Efax-J2-USj2-Global-Communications-Inc-They-would-not-record-my-cancelation-so-they-ke-1117867. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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