• Report: #1054077

Complaint Review: eGumball TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. eGumball, Inc. has top-notch customer service team that works one-on-one with each customer to find the right keywords & optimization plan so their business can be found online. eGumball, Inc. is always innovating & working to introduce new services to their customers. eGumball, Inc. is dedicated to the Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction program.

  • Submitted: Mon, May 27, 2013
  • Updated: Tue, September 22, 2015

  • Reported By: 2583 North green — 98151 California
egumball
Internet USA

eGumball, Inc. REVIEW: eGumball, Inc. clients feel safe, confident & secure when doing business with eGumball. eGumball is dedicated to 100% client satisfaction, exceptional client experiences, & success.Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service. eGumball, Inc. pledges to always resolve any issues: feel safe, confident & secure when doing business with eGumball, Inc., recognized by Ripoff Report Verified™ as a safe business service.

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EDitor's UPDATE: Positive rating and recognition has been given to eGumball, Inc. for its full commitment to quality customer service.

Ripoff Report's discussions with eGumball, Inc. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. eGumball, Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

eGumball, Inc.'s owner and founder has informed us that his personal philosophy is that his clients success is at the heart of the business. He feels it critical to listen to his clients and respond properly in every situation. [continued below]....
..... By always putting customers’ first, he hopes to maintain eGumball, Inc. as a successful enterprise both now and for many years to come.

eGumball, Inc. is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by the CEO, John Bauer during an onsite inspection held by a third party verification company with no biases toward eGumball, Inc.

eGumball is a Local Search Marketing provider based out of Southern California. John Bauer, CEO, stated the following in regards to his company, "we are an outsource destination for small businesses who provide local online advertising for their business." With the growing market of online promotion eGumball exceeds the competition by offering multiple services to their clients including: Google and search engine optimization, website development, and promotional products.

Leads for eGumball are primarily acquired through cold calling methods. Once initial interest has been placed Mr. Bauer explained the sales process, "once a contract is provided, signed, and returned there is a three day right of recession period provided at the time of the contact which has to expire before moving forward. The active contract is emailed to them along with their own online portal which they have to agree to our terms and conditions when they get in to the portal." Communication is a valued process for eGumball while developing relationships with their clients, "we strive to get the business the right way. Therefore, we strive to ensure our customers are clear as to what to expect going forward."



CUSTOMER CARE & COMPLAINT RESOLUTION FROM eGUMBALL, Inc.

During the onsite interview, Mr. Bauer was asked to describe some of the common complaints that they receive. Mr. Bauer explained that their most common complaint is the turnaround results are not fast enough. In order to combat this, "we educate the client as to what we do as a company. We lay out how long it typically takes Google to show those results, we provide updates, walk them through the steps and try to put the puzzle pieces back together so that they can get a full picture of what's going on."

When asked to comment on complaints posted on Ripoff Report's website Mr. Bauer explained that most complaints were in reference to miscommunications about their service. Mr. Bauer went on to state, "if a salesperson misrepresented our services to a potential customer, we have recordings of the phone call to go back and verify all escalated customer complaints. We will listen to it, and if the complaint is valid we will rectify it immediately through the appropriate channels. If we find that the customer is not understanding, then we will go through the process of educating the client so that a full understanding and resolution is achieved." In addition, their accreditations include being partners with Google Adwords, and being accredited through the BBB.

eGumball is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Bauer further stated, "I think that 3rd party advocacy is great for business."

eGUMBALL, INC.- TESTIMONIALS

Traci helped me with my password to access my control panel. We went through the entire panel thoroughly and I even saw the way my advertising was performing through my statistics tab! I understand everything more and I really appreciate all the help! - Bailey - Washington, DC Review Date: 8/14/2015

My experience was excellent today with Rosanna! She was extremely patient with me as I created a Google listing years ago and I completely forgot how to access my own listing. She was able to take charge and get into the listing to make all the necessary changes. Way to go Rosanna! - Lisa - Old Saybrook, CT Review Date: 8/14/2015

So far so good! Customer service team is courteous and helpful! Temeca went over the phone calls and emails I would be receiving which included the log in to my control panel. eGumball's team has gone over strong points to set up my account. I really like the way its all going so far! - Brad - Jackson, MI Review Date: 8/14/2015

Quick Fast and Easy service today with eGumball! Ashley got to the point and was able to update all my search terms! Thanks - Michael - Kansas City, MO Review Date: 8/5/2015

Lynne opened my eyes to things I didn't even know I had online through eGumball! She was so helpful and knew exactly what she was talking about! She turned my frown upside down and made me happy! Five stars for her great customer service today - Tim - Overland Park, KS Review Date: 8/3/2015

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eGUMBALL, INC. – STATEMENTS FROM THE OWNER

""We are one of the top local search marketing providers in the nation. With us, you'll always receive a complex and customized approach to optimizing your online presence and improving your overall marketing plan."

eGumball, Inc.'s team have expressed that they feel very confident doing their job, and enjoy working one-on-one with customers every day. eGumball, Inc. takes employee satisfaction seriously as well.

Employee feedback and surveys reveal comments such as this,

"This is the best company I have ever worked for. Thank you eGumball for all you continue to do for me and my family. Thank you again."

Ripoff Report was pleased to learn that eGumball, Inc.'s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM eGUMBALL, INC>

eGumball, Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, eGumball, Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with the employees and management of eGumball, Inc., Ripoff Report is convinced that eGumball, Inc. is committed to quality delivery of services resulting in total client satisfaction.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.

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How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that eGumball, Inc. meets Ripoff Report Verified’s standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onside inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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egumball Professional SCAM ARTIST!  Internet

Get your LIES Straight. At first you said that I had told you I own 50 businesses now you say I own 30??? Which one is it??? PS Just like I told you from the start.... I don't own any business. I'm a homemaker. I know you are delusional trying to twist things to make everyone else look worng ( just like I predected you would) but you should try to get your story straight.

I also never filed fraudulat charges on the credit card. The credit card was filed for lack of services and not by me. I did however block your numbers from calling me due to the personal threats Rik had made to me over email and phone conversation. Which I have record of. I prefer to do everything in writing for this reason.

Egumball is the one to block my email. If you want to talk through email you still can that is if you unblock the email.

Why would I claim hardship the only hardship I'm dealing with is egumball's scam. I also do not spam just for your record.

Egumball is a professional SCAM Artist. you can find out all about these types of businesses at http://www.ftc.gov/   and please also flie your report there to stop them from doing this to other innocent people.

Do NOT DO BUSINESS WITH Egumball unless you want to fall for an internet SCAM!!! They have years of experince be very carefull when dealing with this type of SCAM Artist. They will lie, look up personal information about you and BLACK MALE you. They Twist, Minipulate, Lie, Threaten RICO, Police, Feds or what ever it take to get your money and provide NO SERVICES!!!! They truley are a PROFESIONAL SCAM ARTIST! BEWARE!!! You can see how they try to change the subject. Nobody was talking about google laws. I'm talking about your black male, twisting, minipulating and lies. But once again you are either delusional or a Professional SCAM Artist. I belive it's the Professional SCAM Artist option. Once again you are trying to make everyone else wrong but your company.

Just because you can pay for a spot in Inc. magazine does not really make you a fortune 500 company. What you are is a PROFESSIONAL SCAM ARTIST!!

You are either a PROFESSIONAL SCAM ARTIST or to busy trying to make your horrible reputaion better to actually provide any services. By the looks of it no one has ever seen any results from egumball & if by some miricle they did they would be forever indept to egumball and have to contuine to pay forever. For services that are free. Who wants that??? 


This report was posted on Ripoff Report on 05/27/2013 12:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/egumball/internet/egumball-Professional-SCAM-ARTIST-Internet-1054077. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 REBUTTAL Owner of company

Spamming Alias Wrong On So Many Levels

AUTHOR: eGumball Inc. - ()

Even though you said 30.... 30 or 50 what does it matter? It's SPAM.  Not being dilusional at all nor are we making this story up to win over the handful of people who actually read your threads.

We are trying to help people.  But when we are publicly being called a SCAM we are forced to make information public.  Your address changed, we made the corrections and you cut off communications with us.  It is not our fault that things didn't go as fast [less than 30 days] as you think.  Call us a scam in return? 

You intially said that the credit card and the agreement was fraudulently signed.  If this is the case then we are obligated to report the transaction to the authorities.  Problem with that?  Ironically enough your story changed as soon as we started moving in that direction.

We have several documented unanswered emails sent to you as well as several BLOCKED phone calls - BLOCKED PHONE CALLS which you have publicly admitted to doing.

You said you were going through financial hardship.  We asked you to document it for us and we would forgive your debt.

You have posted under several aliases and have asked your friends and family to post negative reviews on our service on your behalf.  That is an organized effort and you admitted to it.

You said in one of your many threads that we said its "Our Law".  For clarity its Google Law.

You have to qualify for placement in Inc 500 you do not pay for placement.  And Inc 500 is not fortune 500.

We are a six year internet marketing service that has withstood several changes with Google Maps, Google Places and now Google Plus.  We have always serviced our clients with the highest level of customer care.  We also maintain a high retention rate.  You should keep paying because you agreed to service.  You should honor our agreement as we shall do the same.  But for those out there who sign our agreement, change their address, provide a illegitimate street addresses, induce us into doing business with a spam location, create their own duplicate Google listing or who feel they have no control or understanding should still pay us.

Our service as well as every other SEM agency is not free.  If you have time to do it [and have knowledge] - then do it.  Otherwise you will pay a fair rate for someone else to do it for you.

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#2 Consumer Comment

You do realize that your post make you look bad right??

AUTHOR: Whos Who - ()

You do realize that your post make you look bad right?? Most of us are use to dealing with higher class businesses that have morals values and ethics. If a business changes thier address name or what ever,  they are paying you to do your job and help them. Not to make things worse and blame them. what kind of business blames their clientel and publicly post their blame?? maybe you should start to try to help your customers out.  You should try to have some customer service skills if you want to keep your clintel. Perhaps you should take some business classes on how to run an effective business with the inent to help there customers through all thier changes and needs. Since they are paying you or you can choose the Professional SCAM Artist option and never provide any services what so ever. Which is currently where egumball is. Remeber your customerrs are paying you to help them through their problems. Stop blaming them and start helping them. Try to have some ethics.   Your post show your true colors Professional SCAM!!

 For the rest of us that fallen for this egumballs SCAM please file a report at http://www.ftc.gov/  Fedral Trade Commission. They will put a stop to them if htey get enough complaints. 

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