- Report: #876458
Report - Rebuttal - Arbitrate
Complaint Review: egumball
egumball8687 Research Drive, Suite 200 Internet United States of America
egumball sales people will lie, and they charge you for a free service(google places), Internet
*REBUTTAL Owner of company: Call eGumball. We Want To Help.
*Author of original report: Your mistakes are not my fault, you claim to "help" has been unresponsive
*REBUTTAL Owner of company: eGumball Relies On Client Information
*Author of original report: You DId NOT ADRESS ANY of my concerns. You stated something that I already admitted. Did you even read the complaint?
*REBUTTAL Owner of company: Contact eGumball Immediately If You Change Your Business Name, Address or Phone.
Anyway, so I got stuck for a year, and they said there was nothing I could do. Im going to sue them when its over with. Finally I called again after about 9 months in and kind of said"ok, well since I'm paying you each month, and you lied and said I'm not actually in a 6 month contract because i didn't read the 10 page contract after being verbally promised a 6 month contract, and they said "oh, we didn't know that you changed the name of your company last year (which was a lie because I told them I had already changed the name, just hadn't updated my web stuff-which is crucial information in this field)
so they promised to help again, and promised to call me back again, but of course I gave them an extra day passed the day that they would help me and then called them to ask why they hadn't called me yet, they didn't even apologize but said they had 10,000 customers so its hard sometimes.... seems to me like somebody needs to hire more people. ANd now they said I have to wait for a postcard from google places before they can do anything els efor me. And might I add that was about a month ago.
Anyway beware, their salespeople will lie, they don't ask any discovery questions to see if they really can help you or not, they are very nice when you get them on the phone but they never do what they say they will do. And most of all they charge you for a free service (google places) and won't even tell you that everything that they do is free, for u to do yourself. Oh and might I mention, if you already have a google places account, they will attempt to open a new one (unless you tell them upfront that you have on, but trust me, they will NOT ask) and this hurts your web presence tremendously. Doing business with these people is equivalent to taking 15 minutes and setting up your google places account.
This report was posted on Ripoff Report on 05/01/2012 06:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/egumball/internet/egumball-sales-people-will-lie-and-they-charge-you-for-a-free-servicegoogle-places-In-876458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.