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Report: #1051837

Complaint Review: eHarmony - Internet

  • Submitted:
  • Updated:
  • Reported By: mstoronto1969 — Toronto Ontario
  • Author Not Confirmed What's this?
  • Why?
  • eHarmony Internet USA

eHarmony Auto-Renewal Scam Internet 

*Consumer Comment: Report this to your cc company

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I signed up for eHarmony, and paid the 6 month rate as it was the best deal.  The only choice I had to register was to pay the amount in full, and then be defaulted to auto-renewal. 

After a couple of months of receiving nothing by `matches' from men who were 15 to 20 years older than me, I stopped using the site.  I made a point of figuring out how to cancel the auto-renewal, as I definitely did not want to be charged again for a useless service.  I am university educated, and should be smart enough to cancel an online subscription.  Apparently not.

Today I received my credit card statement, and found a $200 for auto-renewal for eHarmony.  I was so angry, I telephoned the company - immediately.  The rep said that my auto-renewal did not go through - this is a common problem, and the instructions provided apparently tell you that it is necessary to double check that it went through.

Regardless of the fact that I am clearly not the only one who was not successful cancelling my subscription - and that I clearly no longer wanted anything to do with the service - they would not refund me.

She offered a reduced rate - which I declined, and she then said that that offer would now be off the table.  I had to communicate with another department, and it would be up to them.  I am waiting their response.

 

This report was posted on Ripoff Report on 05/17/2013 07:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/eharmony/internet/eharmony-auto-renewal-scam-internetnbsp-1051837. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Report this to your cc company

AUTHOR: Stacey - ()

POSTED: Friday, May 17, 2013

 Ask them to do a charge back - sites like Eharmony, Match and other pay sites are scams.

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