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Report: #1116862

Complaint Review: eHarmony - Santa Monica California

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  • Reported By: AC — Pinson Alabama
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  • eHarmony Santa Monica, California USA

eHarmony Terrible customer service, misleading advertising Santa Monica California

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Consumer beware of eHarmony. I have 2 issues with using their service. 1st, I live in a city with population of just over a million. But yet about 95% of the matched eHarmony sent me are "active over a month ago". Which means they are no longer avaliable. The bottom line is here is they do not tell the truth about how many female members they really have. When asked they skirt the issue saying all people are unique.

Sounds like corporate CYA speak. 2nd, they will cancel your account without warning and no reason. It cannot be restored, you are welcome to start over with a new email because you cannot use your existing email again. I feel my account was cancelled because I had it auto renewing at a very low rate per month and now they want a new account at a much higher rate. And last it take forever for their customer service to respond to any questions. Calling them is equally worthless.

This report was posted on Ripoff Report on 01/19/2014 07:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/eharmony/santa-monica-california/eharmony-terrible-customer-service-misleading-advertising-santa-monica-california-1116862. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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