- Report: #1061085
Report - Rebuttal - Arbitrate
Complaint Review: eHarmony
eHarmony2401 Colorado Avenue, Suite A200 Santa Monica, California USA
eHarmony Pay for a 12 month "special" membership, but NO Refunds allowed! Santa Monica California
*REBUTTAL Individual responds: Agreed! Eharmony is a Ripoff!
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I am very unsatisfied with eHarmony. I joined on 6 Jan 2013. I purchased a 12 month membership 3 payment plan ($55.80) for a total of $167.40. I have not enjoyed my time on the site, especially never knowing what person is legit or not. I have had a few contacts who turned out to be scammers. eHarmony just tells you that a person has taken over an account that isn't theirs. How comforting that is after it happened to me several times. I was in communication with a couple of them!
So I called Customer Service to request a cancellation of my subscription and a partial refund for the months left on my subscription. They won't do it. Claiming I joined on a "special" and they can only cancel my auto-renewal. I asked the CSR why they couldn't prorate the refund. Again, he referred to the special. So no refund!
This is just bad business! I will never again join an online dating site, especially eHarmony!
This report was posted on Ripoff Report on 06/21/2013 02:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/eHarmony/Santa-Monica-California-90404/eHarmony-Pay-for-a-12-month-special-membership-but-NO-Refunds-allowed-Santa-Monica-C-1061085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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