- Report: #950724
Report - Rebuttal - Arbitrate
Complaint Review: EJ Sterling
EJ Sterling39 Broadway, New York City, New York United States of America
EJ Sterling Verified REVIEW: EJ Sterling commitment to total customer satisfaction. E.J. Sterling's past and current approach to business is focused on providing the highest quality personalized portfolio consulting services to their clients.
*UPDATE: E.J. Sterling Incorporated pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. EJ Sterling Incorporated recognized by Ripoff Report Verified as a Safe business service, if not, you call us!
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EDitors UPDATE: Positive rating and recognition has been given to EJ Sterling Inc. for its commitment to excellence in customer service.
Ripoff Reports discussions with EJ Sterling have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. EJ Sterling listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
..Most of the information provided in this report is based on comments made by Michael R. Molinaro and John Parmigiani during an on-site inspection held by a third party verification company with no biases toward EJ Sterling. .
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
EJ Sterling is a boutique financial services firm that offers their clients short term stock and various other wealth management solutions. Their target markets are individuals with high net worth. The firm feels that they are set apart because they feel they have an above average customer service approach and a personal touch with customers. They give clients the opportunity to speak to a broker consistently in order to build good customer relationships.
The firm receives leads for their services by subscribing to Dun & Bradstreet. They specifically look for businesses generating 20 to 50 million in gross revenues. They evaluate if their prospects have interest in working with them and if they are suitable or an accredited investor. If so, the firm begins discussions with the investor about stocks.
E.J. Sterling president, Mr. Robert Costomiris, has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Costomiris feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Costomiris hopes to maintain E.J. Sterling as a successful enterprise both now and for many years to come.
Another top executive of the company told us that Mr. Costomris' personal business philosophy is based on the premise that "strives to add value in its services as they understand that a successful business model is based on value-added services, and client care. E.J. Sterling's mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: E.J. Sterling (and Mr. Costomiris) truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."
E.J Sterling's advisors have expressed that they feel very confident doing their job. As an independent boutique financial services company, advisors have the resources and freedom to filter through many families of investment classes to help their clients choose the ones that are best suited to help them achieve their goals. The environment is friendly, positive and efficient. Advisors are provided with state of the art research so that they may efficiently provide sound investment advice.
At EJ Sterling, they state that they have not had any customer disputes in their 26 years of operation. If an issue were to arise a branch manager would report that to the compliance management department to be resolved. There would then be direct contact with the client to discover the dispute and resolve it adequately. If there was a problem, everything would be documented appropriately and reported to the Financial Industry Regulatory Authority (FINRA) if necessary.
EJ Sterlings leadership advises their employees that any grievances be brought to a supervisor, branch manager and compliance to be addressed as soon as possible. In order to meet Ripoff Reports standards changes have been made in the emphasis is made for suitability of clients making complaint or doing business and the company has suitability checklists to follow for client objectives.
The firm is happy to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program because it is helping them to catch customer complaints and build a good brand. This program also gives them the opportunity to address the issues that may arise and stop competitors from filing false reports.
EJ Sterling takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "E.J. Sterling provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Management is truly concerned about our contribution to the company and providing growth opportunities for us. They take the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that E.J. Sterlings past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
E.J. Sterling recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation E.J Sterling has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.In summary, after our investigation, which included discussions with Mr. Costomiris and many of his past and current associates, Rip-off Report is convinced that E.J. Sterling is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..
Report below is FALSE / Ripoff Report Verified. .. he report below was found to be false. The author of the Report below never responded to our email to assist them. Ripoff Report reviewed documents from FINRA the Financial Industry Regulatory Authority and found that EJ Sterling has not has NOT had ANY customer disputes in 26 years of operations. E.J. Sterling, Inc, seems to have a sterling reputation and is in good standing with Regulatory Agencies. Ripoff Report also looked into other statements that were made about the company .. statements made were unfounded. Ripoff Report does not condone consumers using Ripoff Report to spread false information. The Report below should be ignored... . .
Be sure to check out EJ Sterlings website.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== EJ Sterling Stock Brokers, EJ Sterling is a Boiler Room Scam operation that steals money selling fake stocks, Internet
These guys are total scam artists. I am never going to do business with their firm ever again. They just steal money and are a boiler-room operation. The sales department got my number somehow, and keep calling and sending harassing stock brokers after me. These guys tried to get my social security number over the phone without ever signing a contract. or anything.
They make up facts and simply put just lie. Classic boiler room operation, trying to steal money, and senior pension funds. These people are selling fraudelent stock and selling non existing stock to us. These guys are a classic boiler room operation, trying to steal your money. Stay away from them.
This report was posted on Ripoff Report on 10/04/2012 09:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/EJ-Sterling/New-York-City-New-York-/EJ-Sterling-Verified-REVIEW-EJ-Sterling-commitment-to-total-customer-satisfaction-EJ-S-950724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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