• Report: #575644

Complaint Review: elance.com ELANCE

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  • Submitted: Sun, February 28, 2010
  • Updated: Sun, February 28, 2010

  • Reported By: Sarah — Ayr Nationwide United Kingdom
elance.com ELANCE
Elance Headquarters: Elance, Inc. 441 Logue Avenue Mountain View, California United States of America

elance.com ELANCE Disatisfied with project - provider no longer registered - unable to return Escrow payment - 6 month rule Mountain View, California

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I paid $350 into Escrow re a project for 60 SEO Links from a provider that failed to provide reports and project outcomes within specified period. Due to unforseen personal circumstances it was over the 6 month deadline period that I was able to pursue the provider further - unfortunately they no longer exist on Elance.


The project is not completed to satisfaction and a year later $350 sits in Escrow and I'm unable to return it to my paypal account.


I've tried on a couple of occasions to contact Elance - but all I receive is set of instructions including forms to fill in that specify a 6 month deadline less a set number of days - over which the Escrow money appears to roll up to the Bank of Elance.


As I say, project was not completed to time or satisfaction, I was over the 6 month deadline re claiming with supplier - but they no longer exist - and I seem unable to get my $350 back.


Please assist.


Sarah


This report was posted on Ripoff Report on 02/28/2010 01:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/elancecom-ELANCE/Mountain-View-California-CA-94043/elancecom-ELANCE-Disatisfied-with-project-provider-no-longer-registered-unable-to-re-575644. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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