- Report: #1133544
Report - Rebuttal - Arbitrate
Complaint Review: Electrolux Home Products
Electrolux Home ProductsP.O. Box 212378 Augusta, Georgia USA
Electrolux Home Products Do not stand by their products Augusta Georgia
*Author of original report: Update, and it's not good
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My wife and I purchased the entire suite of Gallery appliances, from Lowes, for our new house in October 2013. Range, microwave, refrigerator and dish washer. A few days after delivery, all of the appliances' handles started rusting. Lowes couldn’t figure out the issue and their Frigidaire rep couldn’t either. At that time, we requested new handles. We were told that they could not give us just the handles and proceeded to order new appliances for us. After several weeks we received our new appliances. No rust issues on these. I did some research on this issue and found that it was a common issue with the Gallery series… A few months ago, our refrigerator’s (Model: FGHF2366PF2; Serial: 4A34415348) ice-maker stopped working. The service technician determined that the control board was at fault. This was replaced and the ice-maker started working again. A week ago, the ice-maker stopped working again. The technician came by and determined that we needed a new ice-maker. He ordered one- currently on back order- and will install upon receipt. As we wait for the new part, the ice-maker starts leaking from the ice shoot. We’re told that we will need to turn off the water supply until the new ice maker comes in. This means that not only will we have to continue to buy ice; we will also not be able to get water from our fridge. Today, my wife called the 800 number listed inside the unit and asked for an extended warranty, since we’ve had so many issues. The support rep was rude and incredulously asked ‘why should Frigidaire give you an extended warranty that you don’t even pay for in the first place?’. My wife then asked to speak to a supervisor. He refused. I repeat, he refused. What type of CSR refuses to escalate an issue, which they cannot assist with, to a supervisor?
This report was posted on Ripoff Report on 03/25/2014 01:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Electrolux-Home-Products/Augusta-Georgia-30917/Electrolux-Home-Products-Do-not-stand-by-their-products-Augusta-Georgia-1133544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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