Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #138184

Complaint Review: Element5 (Element 5) - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Longmont Colorado
  • Author Confirmed What's this?
  • Why?
  • Element5 (Element 5) Nationwide Germany

Element5 (Element 5) Element5.com order fulfillment for Cyberlink Never received purchase! Germany

*Consumer Suggestion: Finally got CD from Cyberlink

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Ordered Power Director 4 from Cyberlink, who uses Element5 for order fulfillment and billing. It states that the CD will arrive between 5-10 days from order to the US. I waited 14 days and never received my CD. I wrote element5 and received the following email:

Dear David XXXXXX,

Thank you for your e-mail message.

We apologize that you did not receive your backup CD by postal mail. We would be happy to send you a replacement CD free-of-charge. Simply confirm that the shipping address below is correct.

Please let us know if you have any further questions or concerns.

Sincerely,
John
Your element 5 team
_______________________________________________

element 5 - a digital river company
http://www.element5.com
Customer service: http://esd.element5.com/ccc
_______________________________________________

Original Message Follows:
-------------------------
OK, It's been 14 days since I ordered this CD and it still hasn't arrived!

You are the WORST online merchant I've ever dealt with! I will be posting negative reviews everywhere I can find about your site. I have been dealing with Internet shopping for over 5 years and have never been so disappointed in a site's service in all that time! Your site says 5-10 days shipping but I still haven't received anything! You need to clean up your act or you will
be soon be out of business!

Very Unsatisfied Customer, David XXXXXX

-----Original Message-----
From: element 5 (cs) [mailto:support4you@us.element5.com]
Sent: Thursday, March 31, 2005 5:43 PM
Subject: Re: Ordered but did not receive CD on Demand - Refno: 1008XXXX

Dear David XXXXXX,

Thank you for your recent purchase of A-PowerDirector 4 with order reference number 1008XXXX.

We ask that you allow 12 mailing days for delivery and contact us again if you do not receive it within that time. We are processing all orders in the order in which they are received, and shipping these CDs as quickly as possible.

Thank you in advance for your understanding and your patience.

Sincerely,
John
Your element 5 team
_______________________________________________

element 5 - a digital river company
http://www.element5.com
Customer service: http://esd.element5.com/ccc
_______________________________________________

Original Message Follows:
-------------------------

REF ID: 1008XXXX
From: David XXXXXX
Phone:

Message:
When might I expect shipmen/receipt of this order? It was ordered on March 23, 2005. I haven't even received a notice of shipment, though my credit card was charged the next day.
--------------------------------------
Additional Info for Customer Service
PURCHASE_ID: / PRODUCT_ID: 300010218, 300014008
FAQ:
My product delivery by parcel service > Ordered but did not receive CD on Demand > Payment completed more than 4
business days ago ESD | 1 | North & South America
--------------------------------------

Well needless to say, contacting Cyberlink didn't help. They stated that element5 was at fault and to contact them.

I received the following after replying to the above email:

Dear XXXXXX,

Thank you for your e-mail.

The CD that you purchased with your order 1008XXXX will be resent within the next two business days. Please allow 12 mailing days for delivery and contact us again if you do not receive it within that time. Thank you for your patience.

Sincerely,
Jilena
Your element 5 team
_______________________________________________

element 5 - a digital river company
http://www.element5.com
Customer service: http://esd.element5.com/ccc
_______________________________________________

Original Message Follows:
-------------------------
Yes, please send another one to the below address. It is correct.

I'd also like to receive it as fast as possible as it's already more than 2 weeks late and I can't begin my video
editing without it.

Thanks, David XXXXXX

I'm waiting as we speak, but pretty sure I won't receive the CD. I will repost if and when it arrives.

David
Longmont, Colorado
U.S.A.

This report was posted on Ripoff Report on 04/09/2005 12:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/element5-element-5/nationwide/element5-element-5-element5com-order-fulfillment-for-cyberlink-never-received-purchase-138184. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 Consumer Suggestion

Finally got CD from Cyberlink

AUTHOR: David - (U.S.A.)

POSTED: Saturday, April 23, 2005

Well, after dealing with Cyberlink's customer service I finally got my CD right from them. They FedX'd it out right away and they filed an investigation with Element5. Thanks to Cyberlink's excelent customer service I am happy.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now