• Report: #1126877

Complaint Review: Elite Home Security-So. Jordan Utah

  • Submitted: Wed, February 26, 2014
  • Updated: Wed, February 26, 2014

  • Reported By: Cavaletti — Utah
Elite Home Security-So. Jordan Utah
891 Baxter Dr. South Jordan, Utah USA

Elite Home Security-So. Jordan Utah, Ben Edstrom, CEO 891 Baxter Dr. South Jordan, UT 84095 Home Alarm Company takes advantage of 78 yr old man. $2000 to cancel a bate and switch contract South Jordan Utah

*UPDATE Employee: Response to complaint

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Signed up for a new contract with http://elitehomesecurity.co after their door-to-door sales person promised to provide services such as free repairs to their equipment and low fees.  The sales person was a very good sales person and it seemed clear this company was better than the company used in past.

There was a problem with the equipment installed and called customer service.  They said that almost nothing the sales person said would be honored.  The customer service person was absolutely terrible and taunted the fact that the contract should not have been signed without reading it all and said that it would be $2000 to cancel the contract.  Customer service person made fun of not knowing what was in the contract.

The section of the contract that denied everything the sales person said is barely legible for a normal person much less a 78 year old man.  After some magnification, the contract actually does contradict everything the sales person promised. 

It has only been 20 days and can't believe the bad situation.  More money for the worst service.  Sick, sick, sick about this bad decision.  Now they have access to bank account and will take money for the next 5 years.  Can't afford to cancel.

Found that Ben Edstrom is or was the CEO.  Ben Edstrom, if still with the company should be ashamed.  Taking money out of the pockets of the elderly and taking advantage of their naivety.  Also, making fun of the elderly for not being able to read the small print of your contracts and being taken advantage of by your sales people is wrong.  Just wrong.  It seems clear you are making money by tricking people.  Are you proud of that Ben Edstrom?  Are you proud that you can only offer a service that requires a five year contract or $2000 to cancel?

You probably tell yourself that it's okay because the equipment was free and you need to recoup the costs.  You used the same equipment from the other company except one part.  Take it back.  Utah business men have a bad name because of tactics like the ones your company uses.

It seems obvious that you are another company taking advantage of the disadvantaged to line your pockets.  Do the right thing. Take the equipment back and cancel the contract.  If not, will let grandchildren know and they will get the story out that wrong was done.

 

 


This report was posted on Ripoff Report on 02/26/2014 09:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Elite-Home-Security-So-Jordan-Utah/South-Jordan-Utah-84095/Elite-Home-Security-So-Jordan-Utah-Ben-Edstrom-CEO-891-Baxter-Dr-South-Jordan-UT-840-1126877. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Response to complaint

AUTHOR: Elite Home Security - ()

Hello, 

I am a employee of Elite Home Security, in order to respond to this complaint I need to know who you are. Please provide me with an address or a first and last name. You can either reply directly here or email me at chamre.elite@gmail.com. I am very happy to assist you and address your concerns please get back to me shortly.

 

Thanks!

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