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Report: #1259079

Complaint Review: Elite Warranty - Springville Utah

  • Submitted:
  • Updated:
  • Reported By: Bryson — Provo Utah USA
  • Author Confirmed What's this?
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  • Elite Warranty PO Box 404 Springville, Utah USA

Elite Warranty Elite Warranty Inc. over promised under-delivered deceit unethical unprofessional mean Springville Utah

*UPDATE Employee: Customer needs to read contract

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Resist this warranty company! Elite Warranty over promises and under-delivers. They do not have reasonable expectations, and do not manage well. Stay away everyone. They will fight you to keep your wallet starving.

Items covered? Beware. This is what has bothered me the most. They told me after I fixed the alternator in my car that they would cover the items, and I quote, "CAM Adjuster, Torque Converter.." Not only did they not "take care of you [referring to me]" but they will not cover what they promised.

 

 

 

This report was posted on Ripoff Report on 10/04/2015 04:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/elite-warranty/springville-utah-84663/elite-warranty-elite-warranty-inc-over-promised-under-delivered-deceit-unethical-unprofe-1259079. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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1Consumer
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#1 UPDATE Employee

Customer needs to read contract

AUTHOR: Colen - (USA)

POSTED: Tuesday, September 13, 2016

The issue here was the customer is unfamiler with the items covered by his warranty. The alternator is NOT a covered item per his contract. The other items he speaks of were never called in by the repair shop as items failed. If we had received information from the repairshop stating problems the Cam adjustor and Torque Converter, they are covered items.

The customer was told the Alternator would need to be repaired first because improper voltages can cause incorrector error readings because of improper voltage readings. Never heard a thing regarding Cam adjustor or the Torque Converter.

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