- Report: #1107488
Report - Rebuttal - Arbitrate
Complaint Review: Emerson (Funai)
Emerson (Funai)2200 Spiegel Drive Groveport, Ohio USA
Emerson (Funai) still have not sent me my repaired TV. It has been 7 weeks. Every time I call I get a different story. Groveport Ohio
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I purchased a 32" Emerson TV on Black Friday 2012. The TV went bad less that one year later in early October 2013. When I called Funai service they sent me a box to send the TV back in. They said that repairs take 2-4 weeks.
Funai rec'd the TV on November 4, 2013. Every time I called to check the status I was given a different story. When I would ask to speak to a supervisor I was told that a supervisor woud review my file and call me back. They never called back. I called at the end of November and was told that the TV would deliver by December 6, 2013. It never came. When I called to find out what happened they told me that Fed Ex put the wrong serial # on the tracking info and they could not find my TV.
They found the TV and said that the TV would for sure ship on December 16, 2013. When I called to get a tracking number I was told that the TV's were out of stock and that it would be 1-2 weeks before they are back in stock. I asked to speak to a supervisor and the supervisor told me that the TV's were out of stock but they came in on December 13, 2013. My TV should ship in 3-5 days.
I do not believe this. Every time I have called I have been lied to.
This report was posted on Ripoff Report on 12/16/2013 04:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Emerson-Funai/Groveport-Ohio-43125/Emerson-Funai-still-have-not-sent-me-my-repaired-TV-It-has-been-7-weeks-Every-time-I-1107488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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