• Report: #1016064

Complaint Review: empire carpet

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  • Submitted: Mon, February 18, 2013
  • Updated: Mon, February 18, 2013

  • Reported By: michael — New York United States of America
empire carpet
melville, New York United States of America

empire carpet scam, not the same carpet they show you, buyer beware melville, New York

*UPDATE Employee: ET Customer Support

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buyer beware.  the carpet they show you and the carpet they show up to your home with are not the same.  we were hesitant to use this company based on what others told us but we took our chances anyway.  long story short, we should have listened.  the installers are subcontracted out and if there is an issue they try to "'sell" you on the fact that everything is ok.  than they continue to tell you that if you complain, it cost the installer money.  my response, "who cares, this junk carpet is costing me money".  after they laid the carpet down the carpet was damaged.  yes, they ripped it up and brought back new carpet.  best part, the carpet they brought back was a much better quality than the first crap they put down.  pretty shady if you ask me.  BUYER BEWARE!!!!!

This report was posted on Ripoff Report on 02/18/2013 07:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/empire-carpet/melville-New-York-/empire-carpet-scam-not-the-same-carpet-they-show-you-buyer-beware-melville-New-York-1016064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - (USA)

Michael, its disappointing that the product you received did not meet your expectations. We can assure you that we carry only quality, name-brand products, and we would like to speak to you to learn more about your concerns and ensure that the correct product was installed. Unfortunately, we are not able to locate your account with the information that youve posted here. Please call us at 888-588-2315 x4195 or customersupport@empiretoday.com, and we will reach out to you to discuss a resolution. Thank you. Rebekah Clerk, National Customer Service Manager
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