ED Magedson – Founder
empire carpetnew haven ct stormville, New York USA
empire carpet Customer service IS NOT a Priority as Advertised stormville New York
I have spent to date over $5,600. Incredible amount of money to ALWAYS get the run around on the phone. Incompetent employees and inaccurate information. I have great empathy for my salesman to put up with these rude and incompetent people. Today my husband and son both took off of work to dismantle the rooms in my basement, clean and prepare the room for new carpet installation. I called not once but TWICE the day before to ensure price, carpet selection and room to be installed. WHY??? BEcase there is ALWAYS confusion with these people. Today the installers came to my house with a job that was NOT scheduled and NOT confirmed. WHat the hec is the point of a salesman to fax over the order, for the consumer to confirm it and then send the installers out without the correct prodct for the room. I spoke to MElISSA of my local installation who apologized for the confusion. CONFUSION? This is suppose to be a professional company. WHo is compensating myhusband and son for taking off of work? My son can't sleep in his room because it is dismantled and there was absolute NO concern, no compensation, ZIP, NADA. This company always PROFESSES that you are getting rock bottom, but that's alie because everytime I show them that h*e DEpot and Lowes are cheaper. I only chose this company for convienence. Melissa acted like she was doing me a favor by sending out the iinstallers with the correct job to come to my house tomorrow. NO regard that my husband has to take off again. I AM DISABLED. This company has no clue what customer service is about or how to recetify a situation when it was EMPIRE'S MISTAKE! As always, the installers speak very limited ENglish so confusion would be a gross understatement. I feel bad for these young men who traveled all that way without the required material to geet the job done. EMPIRE WASTED everyone's time. NOw I sit on pins and needles as always wondering if they are going to show up, with the correct product and with the quoted price. Yes, the quoted price does change and the customer service clerks are clueless. NOt to mention THESE FINANCIAL PEOPLE NEVER CALL BACK. HEy MArgarite, I'm still waiting for your call. I have three more rooms after this one that were scheduled to get done. I will have to think long and hard about that decision after tomorrow's installation.
This report was posted on Ripoff Report on 06/06/2013 12:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/empire-carpet/stormville-New-York-12582/empire-carpet-Customer-service-IS-NOT-a-Priority-as-Advertised-stormville-New-York-1056960. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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