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Report: #1289756

Complaint Review: Empire Covers - Jenkintown Pennsylvania

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  • Reported By: daemeon — San Pablo California United States of America
  • Author Not Confirmed What's this?
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  • Empire Covers 101 Greenwood Ave Jenkintown, Pennsylvania USA

Empire Covers/Budge model does not fit motorcycle as stated in catalog - removal factory windscreen and topcase Jenkintown Pennsylvania

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I purchased (two) motorcycle covers stated as fitting a BMW K1200LT. On receipt the covers were too small. Upon contacting the seller, I was advised that the dimensions were stated and even though the vehicle model was also stated, the fact that the dimensions were smaller justified their charging a restock fee as a customer error. Note customer service acknowledged that the motorcycle cover does not fit the indicated motorcycle "because the motorcycle has a windscreen and top box". Note that these are factory installed on a BMW K1200LT and are not options. Further, the components are not even remotely removable without major disassembly. Seller did send an RMA, which required required 20% restock fee. I confirmed that the purchased model of motorcycle cover was correct for a BMW K1200LT before I even received the product.

It is my position that the product was wrongly classified as fitting the vehicle, and that while I am fine with paying for return shipping, it is illegal to charge a restocking fee for a mis-advertised product. Incidentally, a "double extra large" Dow cover is the right size for this vehicle. A "single extra large" is too small.

This report was posted on Ripoff Report on 02/24/2016 03:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-covers/jenkintown-pennsylvania-19046/empire-coversbudge-model-does-not-fit-motorcycle-as-stated-in-catalog-removal-factory-1289756. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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