• Report: #967506

Complaint Review: Empire Flooring or Empire Today

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  • Submitted: Sat, November 10, 2012
  • Updated: Mon, November 12, 2012

  • Reported By: Almost Ripped Off — Scottsdale Arizona United States of America
Empire Flooring or Empire Today
Phoenix Arizona Phoenix, Arizona United States of America

Empire Flooring or Empire Today Empire Flooring, Empire Flooring or Empire Today Buyer Beware When Hiring a Flooring Company Phoenix, Arizona

*UPDATE Employee: ET Customer Support

*Author of original report: price match guarantee "I don't think so"

*UPDATE Employee: ET Customer Support

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i called to my home three to four different contractors/companies to estimate my home for flooring tile and window treatments wood binds or shutters. i had them come in november of this year to give me estimates and they all came same time to knock it out and pick the best bid.

i had empire flooring representative in my home and three day blinds of arizona at the same time the empire women named robbie was messuring the flooring and bind consultant was messuring the windows for the whole house. the empire women wispered to me get rid of her i will give you a smoking deal on the blinds we do them also.

the blind rep heard her and said i have to leave can you come by my office for a quote and i said no problem. so the rep from empire today gave me her best quote called her boss and said for the blinds rugs and tile this is our best discount and i bet you the women from three day is way over 10K on the blinds when you can have it all for the same.

the next day i got the quote from three day blinds and it was just for the blinds 1100 hundred for wood blinds verses cheep plastic white blinds that she was pushing on me. so i called express flooring to come out to the house same tile and carpet $1900 less then empire. wow what a difference in price and i had gotten what i had wanted and saved three thousand dollars to put towards something else in the home and not ripped off but her con that she was the biggest and best price in the whole united states.

then she said if you want the job cashiers check in full. well buyer beware coz when they ask for it all up front the end results cannot be to good when the consumer gets taken and cant get results once they have your money.

i called her main boss in arizona that represents the company and he said no way my employee would act like that and would you take the job if we meet the price of other companies. well why did you not do that from the start.

i would never recomend this company and i dont care how man states they are in. i will not be ripped off and you should not either. we work to hard to have it taken by a company that got it all wrong.


This report was posted on Ripoff Report on 11/10/2012 04:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Flooring-or-Empire-Today/Phoenix-Arizona-85259/Empire-Flooring-or-Empire-Today-Empire-Flooring-Empire-Flooring-or-Empire-Today-Buyer-Be-967506. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - (USA)

The experience that you described is not in line with the level of service that we expect for our customers. We would like the opportunity to speak to you so that we can learn more about your situation and ensure that you have received your refund, but we cannot locate your account with the information youve posted here. Please email us at customersupport@empiretoday.com or call us at 888-588-2315 x4195. Thank you. Rebekah Clerk, National Customer Service Manager 
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#2 Author of original report

price match guarantee "I don't think so"

AUTHOR: Almost Ripped Off - (United States of America)

Well when the so called representative had her quote with just tile carpet Nd window treatments on it with a price. She did not even specify type of carpet padding tile groute only the cheep plastic window treatments she was offering she said to me this is my final and only price so don't ask for anymore off. Well I guess that shoots the price match guarantee. Corporate better rethink her and her boss as they both stink at what they do. Just because you live in the desert we all dont have sun stroke to sign on the dotted line to a buch of carpet bagers...

Plus she took my deposit and deposited it and I did not strike a deal over this work order and to get theses funds back is horrible day after day calling calling time wasted over what a bunch of cons. Buyer beware get multiple bids like I did and u will see..
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#3 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - (USA)

Its disappointing to know that you werent satisfied with our pricing. Because we are a full-service
company, our pricing is all inclusive and covers product costs, installation labor, and any additional requested services. We also offer a price match guarantee. We understand that youve gone with another company, but we would still like to speak to you about your concerns. Please call us at 888-588-2315 x4195 or email customersupport@empiretoday.com. Thank you. Rebekah Clerk, National

Customer Service Manager
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