• Report: #1101213

Complaint Review: empire today flooring

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  • Submitted: Thu, November 21, 2013
  • Updated: Thu, March 27, 2014

  • Reported By: wanda — leeds Alabama
empire today flooring
georgia, Georgia USA

empire today flooring atlanta ga1-800-588-2300 i spent 1,650.00 on flooring order no 053faad084 and its bulking in several places i can not get anyone to return my call or get it fixed georgia Georgia

*Author of original report: empire today

*Author of original report: empire

*Author of original report: empire today

*Author of original report: flloor

*UPDATE Employee: ET Customer Support

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 i spent 1,650,000.00 order no o53faad084 i have called at leats 10 times i have left messages with Greg Brooks at 770-441-8077 ext 3601 with no return phone calls my floor is bulking in several places and i need it fixed


This report was posted on Ripoff Report on 11/21/2013 11:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/empire-today-flooring/georgia-Georgia/empire-today-flooring-atlanta-ga1-800-588-2300-i-spent-165000-on-flooring-order-no-053f-1101213. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
4Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

empire today

AUTHOR: wanda - ()

 well i gave empire a 3 chance to fix the floor for 2 times the screwed it up now i am asking my money to be returned they did not show up today 3-26-2014 to fix it and i was on the schdule so lets see 1650.00 will be returned . or have to go to court and i have all letters and papers they don't want to screw me .

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#2 Author of original report

empire

AUTHOR: wanda - ()

Well they finally sent someone out in November claimed it had to be repaired checked nothing else and they came out to installed it and said moisture and left. Well got someone to see and got that fixed they also sent someone from there company and stated this , well end of February 2014 Charlene Anthony set up a crew to repair it , they did not show up , well she reschudled to March 1 , 2014 they repaired it and when they started pulling up the vinyl you could see the air pockets under the wood where they did not get the air out between the flooring and the wood they had to lie down and the man said this empire installer./ and they were blaming me . Well Sunday morning when i started walking on it had air under the wood again by the door and air bubbles under the vinyl and my son found 2 more big air pockets also , well i called Charlene or emailed her , she got a installer suspose to come out Wednesday 5, 2014 ; he called that day and said he was tied up in Tuscalloosa and could not make it could he come out Thursday 6 2014 at 430 well he did not show up . I emailed Charlene again and a guy is susspose to come out today at 430 3-7-2014 i am asking my money back , this is a pile of shit of a business and installers do not know how to lay vinyl . i swear this has been the most stressful and i don't need this i am a single parent with health issues . i spent 1,650.00 for this crap and garbage to be treated like this i dont think so  

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#3 Author of original report

empire today

AUTHOR: wanda - ()

YEA GOT SCREWED , EMPIRE STATED THAT MOSITURE AND WOULD NOT REPAIR MY FLOOR , YET ON THE 27TH OF NOVEMBER DARBY CAME OUT TO SEE WHAT THE PROBLEM WAS AND SAID IT HAD TO BE TOTALLY COME UP AND LAID BACK DOWN , THE BUBBLING IS NOT ENOUGH GLUE AND THE WOOD THEY LAID ON TOP OF MY HARDWOOD AND VINYL IS BOTH COMMING UP IN BLUBBLES AND ITS LIKE A RUBBER BALL . tHIS IS VERY MADDENING AND UPSETTING  1650.00 I WAS TOLD THEY DID NOT PUT OR USE ENOUGH GLUE , YEA STAPLES THEY USED . I AM GOING TO GET A FLOORING TO TELL ME WHAT IS THE PROBLEM IN WRITNG , EMPIRE SUCKS AND THEY DON'T KNOW WHAT THE HELL THEY ARE DOING AND SHOULD NOT BE IN BUSINESS OR USE THE PEOPLE THEY USE TO PUT THE FLOOR DOWN. I WANT THIS FLOOR FIXED .GREG BROOKS AT EMPIRE IS A MANAGER AT 770-441-8077 EXT 3601 AND HAS NEVER RETURNED MY PHONE CALLS      

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#4 Author of original report

flloor

AUTHOR: wanda - ()

 All i want is my floor completely fixed and repaired , i wish now i had someone else done this flooring  

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#5 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - ()

Thank you for bringing this issue to our attention, Wanda. We’re disappointed that you have not been satisfied with your product, and we will be reaching out to you shortly to discuss a resolution. You can also reach us at 888-588-2315 x3555 or cusotmersupport@empiretoday.com. Thank you. Angelica Snell, Resolution Team Leader

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