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Report: #1196933

Complaint Review: Empire Today LLC - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Dr. Honesty — Corona California
  • Author Not Confirmed What's this?
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  • Empire Today LLC Nationwide USA

Empire Today LLC Empire Carpet, 800-588-2300 EMPIRE, Empire Carpet, Hardwood Floors, Tiles & Laminate Bad Customer Service, Aggressive, Bad Attitude, Rude, Unprofessional Salesman Nationwide

*Author of original report: My Response From Empire

*UPDATE Employee: ET Customer Support

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I was told by a friend that she used Empire Today for her carpet so I decidded to give them a call since we were planning to have our upstairs floors redone. The guy scheduled me an appointment and someone was scheduled to come out to our house 3 days from the day I called. A guy named John showed up about 30 minutes late with a long presentation on why their carpet and hardwood floors were superior to their competitors. Due to the long presentation, he did not finish in time to actually get to the actual product and price. So, I had to talk to his boss and ask if he could come back out the next day. Since he also showed up late the next day, I had my husband talk to him as I drove to the post office to mail a few important things. I showed up hoping that we would know the price but he disingenuously chatted with my husband about unrelated things and talked about how he use to have a better job in the past. I discouraged the chatting and went straight to business. He then took out some papers and started calculating. This went on for about 15-20 minutes as he talked about how their special prices didn't apply to my order. I started taking notes on the paper he laid in front of me and writing down the measurements he gave me. When he finished, I was quoted a very high price. Then he stated that the price can come down a little but not as much as I thought was fair or appropriate. He soon began to become agitated and started packing his things. I asked what he was doing because he was walking out on our negotiation. He said that he had other clients to see and to just call him if I wanted to get the work done for the price he suggested.  Then, he snatched my worksheet along with all of the papers on the table. I asked for it back as he hid it behind his back and held it out of my reach. He yelled "NO" and stated that do to his company's policy he was not obligated to share his information with me. I tried to insure him that he would not get my business if our long meeting ended this way. He didn't care and wrote a few numbers on a paper for me to use with any other comparisons. He stormed out the house stating that I was lucky because most salesmen from his company would not even share their measurements like he did. He slammed the door and said that he would call to see if I changed my mind. I quickly called the company and told them what happened but they didn't seem to care. They just said "this is not how we usually conduct business" and they would talk to him. They went on to say that he offered a good price (although I later found out that he gave me wrong measurements) and that he didn't have to share his notes. I explained that he took all of the papers off the table including the one I was writing on. That is called theft. There was no comment.

A week went by and I didn't hear from John (the salesman from Empire) or the company for a follow-up so I moved on. Eventually, I got 2 other estimates that were a lot less and much higher quality material. Then I asked for a copy of both estimates and discovered that Empires measurements were waaayyy off from 2 completely seperate companies. I felt that Empire's salesman was intentionally deceptive in the measurement he gave me so my other numbers would come out wrong in case I got a quote over the phone. I was livid that someone would be that deceptive. Stay away from Empie Today! They need mandatory customer service training!

This report was posted on Ripoff Report on 12/21/2014 01:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-today-llc/nationwide/empire-today-llc-empire-carpet-800-588-2300-empire-empire-carpet-hardwood-floors-tile-1196933. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

My Response From Empire

AUTHOR: Dr. Shuntay - ()

POSTED: Wednesday, January 07, 2015

I was sent a rebuttal from Empire through a lady named Jeanette Ramey who is the National Customer Service Manager. She wanted to hear my story and apologize so I tried to give them a chance to make things right. Since I already gave the large job to another contractor, I was willing to trust them to do flooring for 2 other rooms. However, Jeanette told me that she would discuss this situation and get back in touch with me so they could work something out for me. They never called me back. Maybe she had good intentions and forgot but I think it is clearly time to move on. 

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#1 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - ()

POSTED: Monday, December 22, 2014

Thank you for bringing this situation to our attention. We can assure you that this is not the sales experience we expect for our customers, and we would like to know more about what happened. Unfortunately, we cannot locate your account with the information posted here. Please call us at 888-588-2315 x4195 or email your contact information to customersupport@empiretoday.com, and we will follow up with you.

Thank you,

Jeanette Ramey, National Customer Service Manager

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