- Report: #1121112
Report - Rebuttal - Arbitrate
Complaint Review: Empire Today
Empire TodayAnnapolis, Maryland USA
Empire Today Empire Carpet Empire Today Does Not Honor Warranty Annapolis Maryland
*Consumer Comment: What brand of carpet was it - having same problem
*Author of original report: Finally
*Author of original report: Empire Has Not Come Through
*UPDATE Employee: ET Customer Support
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Shortly after having berber carpet installed, the carpet started to unravel after just vaccuuming. I contacted them once about the carpet & they never got ack to me. A while later, I contacted them again about it & they eventually sent out an installer to look at it. He said that carpet should not be coming up like it was, just from simple vaccuuming & that he would take the pictures back to his boss & that they should replace it.
Empire later sent out a different contractor to take more pictures & look at my vaccuum to see if that was the cause. He said it didn't look like that was the cause, took more pictures & said Empire would be in touch with my ina bout a week. More like a month! I was then told that they no longer carry the carpet, would have to special order it & that I would have to pay for the repairs! This carpet is supposed to have a 10 year warranty on it!
I wish I had researched Empire better & read the multiple rip-off reports filed about this company before having them install my carpet. Do yourself a favor. Never ever use Empire for anything. They do terrible work, use poor quality materials & do not honor their warranty.
This report was posted on Ripoff Report on 02/05/2014 10:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Today/Annapolis-Maryland-21409/Empire-Today-Empire-Carpet-Empire-Today-Does-Not-Honor-Warranty-Annapolis-Maryland-1121112. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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