Empire Today Defective carpet, sheds, poor customer service Grand Prairie Texas

My carpet was inspected and said to be defective. I was contacted saying it could be replaced only. I don't want them back in my house to go thru the same nightmare again. I have decided to try to go thru the manufacturer and get my money back this way. I know it won't be my full purchase price as they probably only paid $5 for it. However, I feel it's worth a try. However, when I called the local office the girl said she doesn't know anything about that and couldn't help me. The manager was gone for the day again, he seems to be gone all the time.

So I called the number back that corporate called me from originally, and got transfered back and forth for a good half hour trying to get Donna, the women who said I might have a chance contacting the manufacturer. I just need the details and number! No one could give it to me after calling back the corporate line long distance on hold for half an hour. I am really frustrated and hope no one else out there ever used Empire Today. They think because they are a big company they can treat customers bad, it's not right.

if you did care then there wouldnt be the amount of complaints aginst you that there are.

Thank you for bringing this to our attention. Total customer satisfaction is important to us here at Empire Today. We take customer feedback very seriously and we are always striving to improve the customer's experience. We have reviewed your posting and are currently researching this matter. You will be contacted within 24 hours to address your concerns in full detail.

...the inspector will come out and tell you that there is nothing wrong with your carpet...and then may try to blame it on you. We went thru EXACTLY what you are describing with Empire. They wouldn't do anything until I filed a report with the Better Business Bureau, then they called me and offered to replace the carpet - the guy is coming out Friday - we'll see how THAT goes...good luck!