- Report: #273489
Report - Rebuttal - Arbitrate
Complaint Review: Empire Today
Empire Today2744 Regency Dr Grand Prairie, Texas U.S.A.
Empire Today Defective carpet, sheds, poor customer service Grand Prairie Texas
*Author of original report: Grand Prairie, TX Empire Today
*Consumer Comment: can anyone else say "yea right"
*UPDATE Employee: Dear Valued Customer
*Consumer Comment: Don't be surprised...
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The carpet lessened up in shedding but was still horrible last January so I called again and they put me off saying it is very rare there would be a manufacturer problem! Reading all these reports, they should have sent an independent inspector out right away. So finally I insisted something be done and they now tell me an independent inspector should call and I have to wait for the call. Well if it's not soon, I am not being so nice anymore, I feel totally ripped off and want every cent back. I spent $4500 for this and I will not have empire re-install again since I know it will be a poor job again. I am a first time homeowner and this is the first carpet me and my husband have ever had put in, I feel totally taken advantage of.
This report was posted on Ripoff Report on 09/09/2007 02:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Today/Grand-Prairie-Texas-75050/Empire-Today-Defective-carpet-sheds-poor-customer-service-Grand-Prairie-Texas-273489. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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