• Report: #902963

Complaint Review: Empire Today

  • Submitted: Tue, June 26, 2012
  • Updated: Tue, July 10, 2012

  • Reported By: grits — Coral Springs Florida United States of America
Empire Today
333N.W. Ave North Lake, Illinois United States of America

Empire Today Rip Off , No one to stand behind warranty of the installation by sub contractors. North Lake, Illinois

*Author of original report: update

*Author of original report: No one will discuss the problem

*UPDATE Employee: ET Customer Support

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The sub which installed the flooring removed 610 sq ft of tile and when he installed the flooring they didnot use any plastic or sealer on the concrete floor. the floor buckled and when empire was called, I was informed that the padding was wet and the concrete slab was not sealed nor plastic was not under the pad.  When I spoke to Tim Sherman he advised that they didnot install sealer nor plastic under the pad and this was the responsibility of the owner.  They have moved to fla, and using the same tactics where ever they go. Coral Springs Fl.

This report was posted on Ripoff Report on 06/26/2012 07:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Today/North-Lake-Illinois-/Empire-Today-Rip-Off-No-one-to-stand-behind-warranty-of-the-installation-by-sub-contrac-902963. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

update

AUTHOR: grits - (United States of America)

file update:  on 7/9/12 I was contacted by Rebekah Clerk of Empire today at 4:45 P.M..  I was advised that if I wantedto go to tile (ceramic tile) they would remove the flooring and install the tile.  I asked if they have porcelion tile and a answer was we do not have the tile.  they advised that the customer would have to pay the difference.  when asked how much, iwas told that they would have to return to the house and then determine the value.  this could cost another $6000.00.  this was the only offer.  I askedwhy wouldn't theyreturn my money for this offer was totally unacceptable.  She advised that management only made the one offer.
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#2 Author of original report

No one will discuss the problem

AUTHOR: grits - (United States of America)

the company has been contacted 7 times and with no results.  the hole in my floor still has flooring missing which was removed at the time of the original report and the contractor took the panels with him.  if i am correct i payed for the flooring and he had no right to remove from the premises and now i have company coming with this hole in floor.  they advised that they wanted a report from a testing lab for the problem, and this was e-mailed to them and still no results.
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#3 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - (USA)

Raphael, we understand  that weve been in contact with you regarding the issues that youve experienced and conducted an inspection to determine the source of the problem. We always want to work with our customers to ensure their satisfaction, and we are currently in the process of working towards a resolution with you. Please contact us if you have any questions at 888-588-2315 x4195 or email [email protected] Thank you. Rebekah Clerk, National Customer Service Manager 
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