- Report: #956700
Report - Rebuttal - Arbitrate
Complaint Review: Empire Today
Empire Today333 Northwest Ave Northlake, Illinois United States of America
Empire Today Empire Flooring charged us almost double what the maximum price of the flooring we have is worth - awful customer service and dishonest sales and business practices Northlake, Illinois
*UPDATE Employee: ET Customer Support
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Later, as the floor was being installed on October 4 and 5, I looked up prices for laminate and carpet. For a floor of our small size, every source I found (at least four) said the maximum price for a high-quality laminate (which I'm not convinced ours is), including materials, subfloor padding, labor, etc. should be between $900 and $1200. Additionally, it indicated we were paying between $500 to $600 more for carpet then it is worth. All in all, that means we are being charged between $1300 and $1700 more than the flooring actually costs, and that is at a high price estimate. That's not to mention the supposed discount we were promised we were getting for having two floors installed.
I immediately called Empire to complain, but was shuttled around their customer service for a week and a half - between my partner and I, we have called at least a dozen times and every time gotten no answers, but always a promise for another call about a "discount." After almost two weeks, they told us each today in two separate phone calls that ours was actually the right price. I asked them how they could claim that when every independent source indicates that what they claim the materials cost is about three times as much as they were claiming, and they had no answer and again promised to call later. It is clearly a scam and a rip-off, and they are pointedly avoiding addressing the issue with us through constant delays. It is unacceptable and fraudulent to claim that the materials installed cost double or triple or quadruple what every independent source claims they do, in fact, cost. Such dishonesty is deplorable and I would hope that the company would be eager to rectify the situation by reducing our price to a reasonable market value.
This report was posted on Ripoff Report on 10/18/2012 11:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Today/Northlake-Illinois-60164/Empire-Today-Empire-Flooring-charged-us-almost-double-what-the-maximum-price-of-the-floori-956700. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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